Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Tykia Dubose

Memphis,Tn

Summary

Experienced customer-oriented, individual. Possess effective customer service and active listening skills, with the ability to adapt to any environment. Seeking to obtain a long-term professional role in customer service. Dedicated Customer Service with knowledge of service delivery and prover multitasking abilties.

Overview

20
20
years of professional experience

Work History

Lead

Milwaukee Tool
, Ms
10.2010 - Current
  • Determined shipping methods, routes and rates for materials to be shipped
  • Produced clear and accurate bills of lading and other paperwork to avoid errors and delays
  • Packed, sealed, labeled and affixed postage to prepare materials for shipping
  • Drafted documents such as work orders, bills of lading, shipping orders, and packing slips
  • Prepared work orders, bills of lading, and shipping orders to route materials
  • Drove forklifts and used hands trucks, pallet trucks and other equipment to move heavy loads around the warehouse.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

Processor

Nike
Byhalia, Ms
09.2019 - 09.2020
  • Picked proper items and quantities according to pick lists
  • Promoted and followed safety guidelines, OSHA requirements, and warehouse policies
  • Lifted and arranged products on pallets and organized in staging area
  • Inspected products when packing to assess quality and discard unsuitable pieces
  • Generated labels, packing lists, and other paperwork for shipments
  • Moved orders to and from packing and shipping areas to facilitate fulfillment
  • Restocked shelves, racks and bins with the latest merchandise in attractive displays
  • Unpacked, tagged and stocked merchandise for sale on the main floor
  • Obtained merchandise from bins or shelves
  • Inspected packages against order documentation to verify accuracy before shipment.

Customer Service Representative

Conduit Global
Memphis, Tn
12.2018 - 08.2019
  • Creating personal connections and provide excellent customer service
  • Offer support and solutions to customers in accordance with the company's policies and procedures
  • Collaborate with management teams to stay updated on new products, services, and policies

Call Center Representative

Pizza Hut Call Center
Memphis, Tn
02.2016 - 11.2017
  • Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu
  • Helping to solve customers' problems is an essential part of your job
  • Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data
  • Ability to achieve and maintain performance standards

Client Service/Schedule Representative

Hatchie Clinic
Jackson, Tn
05.2013 - 12.2015
  • Answering incoming calls and setting appointments
  • Maintain files and accepting deliveries
  • Greeting visitors and patients
  • Delivered high level of service to clients to both maintain and extend relationships Maintains logs for mail and product accountability purposes
  • Receives, sorts, and distributes both incoming and outgoing mail
  • Screens documents, forms, and letters
  • Used strong call management skills to control conversations and consistently meet performance targets.

Cashier

McDonalds- Bolivar
, Tn
02.2011 - 05.2013
  • Connect with customers to ensure they have a positive experience
  • Help customers order their favorite McDonald's meals
  • Prepare all of McDonald’s World-Famous food
  • Partner with other Crew and Managers to meet daily goals and have fun
  • Keep the restaurant looking phenomenal

Education

Diploma -

Bolivar Central High School
05.2012

Skills

  • Microsoft Word
  • Customer Support
  • Call Center Representative
  • Receiving
  • Shipping
  • Microsoft Excel
  • Attention Detail
  • Rf scan device
  • Warehouse computerized systems
  • Management
  • Activities
  • Pallet Jack Certification
  • Computer Proficiency
  • Customer Data Confidentiality
  • Interpretation and Translation Services
  • Upbeat and Positive Personality

Timeline

Processor

Nike
09.2019 - 09.2020

Customer Service Representative

Conduit Global
12.2018 - 08.2019

Call Center Representative

Pizza Hut Call Center
02.2016 - 11.2017

Client Service/Schedule Representative

Hatchie Clinic
05.2013 - 12.2015

Cashier

McDonalds- Bolivar
02.2011 - 05.2013

Lead

Milwaukee Tool
10.2010 - Current

Diploma -

Bolivar Central High School

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