Tykia Funchess
West Park
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
7
7
years of professional experience
Work History
Customer Service agent
Change Health Care
11.2021 - 06.2023
- Work from home, Taking incoming calls, scheduling patients for Primary care,Therapy and speech
- Sending messages to providers about refills on prescriptions
Customer Service Manager
AT&T
01.2016 - 03.2021
- Delivered fast friendly knowledgeable service for routine questions and service clients
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Assisted staff with resolving complex customer issues and implementing targeted solutions
Education
Associate of Science - Health Care Science in Health Service Management
Broward College
3501 Davie Road, Davie FL, 2221412.2023
Medical Assisting Diploma -
ATI Career College
7265 NW 25th Street, Miami FL,3312209.2006
Skills
- Revenue Generation
- Calm and Professional Under Pressure
- Microsoft Office
- Inbound Call Management
Accomplishments
Florida soft skill certification,December 2023,Healthcare Specialist technical certificate,December 2023,Accounting Specialist,December 2023, CPR certified May 2023.
Timeline
Customer Service agent
Change Health Care
11.2021 - 06.2023
Customer Service Manager
AT&T
01.2016 - 03.2021
Associate of Science - Health Care Science in Health Service Management
Broward College
Medical Assisting Diploma -
ATI Career College
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