Jaison Varghese
Princeton,TX
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operations. Customer-driven and highly coordinated managerial staff with a collaborative mindset and team orientation. A conscious innovator with a consistent focus on enhancing employee workplace satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Vectra Health Care
Mumbai, Maharashtra, India
01.2024 - 09.2024
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted patients and families with inquiries regarding services, scheduling, and billing, providing clear and empathetic communication.
- Coordinated appointments for home health visits, ensuring optimal use of staff resources and addressing any scheduling conflicts.
- Served as the primary point of contact for patients, families, and healthcare providers, facilitating effective communication between all parties.
- Worked closely with nursing staff, therapists, and other healthcare professionals to ensure continuity of care.
Restaurant Supervisor
Title Restaurant
KUWAIT CITY, Kuwait
11.2019 - 11.2023
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
Food and Beverage Supervisor
Kumarakom Lake Resort
Kottayam, Kerala, India
11.2017 - 05.2019
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Conducted daily staff meetings to discuss work performance, customer service, and operational concerns.
Hotel Operational Trainee
Kumarakom Lake Resort
Kottayam, Kerala, India
05.2017 - 10.2017
- Assisted in the preparation of daily reports and documents for hotel operations.
- Ensured compliance with all applicable laws, regulations, and standards related to hotel operations.
- Provided customer service support to guests and visitors.
Industrial Exposure Trainee
Taj West End
Bangalore, Karnataka, India
12.2015 - 04.2016
- Assisted in the development of industrial processes and procedures for efficient production.
- Reviewed existing systems and identified areas for improvement.
- Conducted research on current trends, methods, and best practices in the industry.
Education
Bachelor of Science - Tourism And Hotel Management
St. Joseph's Institute of Hotel Management
Palai04-2017
Skills
- Shawman POS
- ACE
- Microsoft Office
- Inventory control
- Revenue generation
- Customer service
Languages
English
Advanced (C1)
C1
Malayalam
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
Timeline
Customer Service Agent
Vectra Health Care
01.2024 - 09.2024
Restaurant Supervisor
Title Restaurant
11.2019 - 11.2023
Food and Beverage Supervisor
Kumarakom Lake Resort
11.2017 - 05.2019
Hotel Operational Trainee
Kumarakom Lake Resort
05.2017 - 10.2017
Industrial Exposure Trainee
Taj West End
12.2015 - 04.2016
Bachelor of Science - Tourism And Hotel Management
St. Joseph's Institute of Hotel Management