Summary
Work History
Education
Skills
Timeline
Generic

Krystal Williams

Moultrie,Georgia

Summary

Hardworking, passionate, detail-oriented job seeker with organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals, with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Customer Service Agent

Brandt Information Services
02 2025 - Current
  • Provided customers with information about availability and pricing.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.

Customer Service Representative

Connexus Resource Group
09 2024 - 01 2025
  • Handled customer orders efficiently and accurately.
  • Provided product and service information to customers and identifiedupselling opportunities.
  • Offered technical assistance for customers experiencing difficulties with online processesvor software applications related to company products and services
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.

Call Center Customer Service Representative

VXI Global Solutions
09 2022 - 07 2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Documented and detailed calls and complaints using call center's CRM database
  • Adapted quickly to new technologies introduced into the call center envirornment, utilizing tools effectively during customer interactions.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Customer Service Representative/ Cashier

Wal-Mart
04 2021 - 03 2022
  • Responded to customer requests for products, services, and company information.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds, exchanges and resolving transaction issues.
  • Processed money orders, money transfers, and handled large amounts of money with high accuracy.

Education

GED -

Albany Technical College
03.2017

Skills

  • Cash Handling
  • Customer Data Confidentiality
  • Active Listening Skills
  • Technical Troubleshooting
  • Database Management
  • Maintaining Clean Work Areas
  • Calm and Professional Under Pressure
  • Resolving Issues
  • POS System Operations

Timeline

Customer Service Agent

Brandt Information Services
02 2025 - Current

Customer Service Representative

Connexus Resource Group
09 2024 - 01 2025

Call Center Customer Service Representative

VXI Global Solutions
09 2022 - 07 2023

Customer Service Representative/ Cashier

Wal-Mart
04 2021 - 03 2022

GED -

Albany Technical College

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Krystal Williams