Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Tykwonia Wallingford

Conway,SC

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated clothing Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

Sale Associate

American Eagle Outfitters, Inc
12.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Customer Service Representative

Total Quality Plumbing
06.2017 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

No Degree - Biology

University of North Carolina At Pembroke
Pembroke, NC
06.2024

No Degree - Biology

Coastal Carolina University
Conway, SC
05.2024

High School Diploma -

Loris High School
Loris, SC
06.2020

Skills

  • Research
  • Organization and Time Management
  • Google Software Proficiency
  • Excellent Communication
  • Team Management
  • Written Communication
  • Friendly, Positive Attitude
  • Public Speaking
  • Organizational Skills
  • Verbal Communication
  • Group Instruction
  • Small Group Instruction
  • Fluent in Spanish

Accomplishments

  • Awarded “Employee of the Month” in 2022.
  • Supervised team of 7 staff members.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Design - Responsible for creative design for prominent digital project.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Sale Associate

American Eagle Outfitters, Inc
12.2021 - Current

Customer Service Representative

Total Quality Plumbing
06.2017 - 10.2023

No Degree - Biology

University of North Carolina At Pembroke

No Degree - Biology

Coastal Carolina University

High School Diploma -

Loris High School
Tykwonia Wallingford