Tyla Baxter

• Supervise daily store operations, ensuring a smooth customer experience and adherence to company procedures in a fast-paced, health-conscious environment.
• Serve as the go-to leader on shift, acting as a liaison between team members and upper management, and stepping in for the Store Manager as needed.
• Train, coach, and motivate team members on customer service, product knowledge, and upselling techniques to increase performance and meet store goals.
• Lead by example in maintaining high cleanliness standards and ensuring compliance with food safety protocols and Pressed Juicery’s commitment to wellness.
• Handle inventory counts, restocking, and ordering while minimizing waste and monitoring cold chain storage requirements for freshness and compliance.
• Oversee cash handling, including opening/closing registers, reconciling tills, preparing deposits, and addressing minor POS technical issues.
• Resolve customer concerns quickly and professionally, turning negative experiences into positive outcomes that support brand loyalty.
• Consistently recognized by management for reliability, accountability, and positive team leadership.

• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and

cold brew.

• Maintained knowledge of current industry trends related to specialty coffees and shared this information

with customers when appropriate.

• Responded effectively to customer complaints or concerns by listening attentively and resolving issues

promptly.

• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer

Experience.

• Supported daily beverage prep, including batching teas, syrups, and stocking milk stations.
• Delivered excellent customer service in a fast-paced environment, often during rush hours.