Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
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Julia Pfeiffle

245 Carnoustie Ave SE Grand Rapids,MI

Summary

Creative and hardworking advertising management major at Michigan State University. Have a proven track record at TLC Spa, boosting customer satisfaction and streamlining operations. Skilled in Microsoft Excel and known for exceptional customer service, I consistently improve efficiency.

Overview

4
4
years of professional experience

Work History

Lead Spa Receptionist

TLC Spa
Grand Rapids, MI
06.2022 - Current
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Ensured all areas of the spa were properly cleaned before opening for the day.
  • Assigned tasks to Spa Associates as needed while monitoring their progress throughout the day.
  • Prepared workstations for new clients.
  • Tracked customer visits and transactions using computerized system.
  • Provided clients with information on spa services, packages, and promotions.
  • Greeted customers and answered inquiries in a friendly and helpful manner.
  • Processed daily sales reports to track inventory levels of products and supplies.
  • Delivered exceptional customer service during client interactions.
  • Coordinated special occasion bookings for weddings in line with specific needs.
  • Maintained cleanliness and organization of entire spa.

Childcare Provider

Multiple Networks
Grand Rapids, MI
06.2022 - 08.2024
  • Assisted children in development of social, communication and problem-solving skills.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Facilitated meal planning aligned with individual dietary regulations.
  • Designed engaging lesson plans tailored for different age groups.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Maintained safe play environment.
  • Read books aloud to small groups or individual children.
  • Ensured safe and timely transportation of children to various activities.

Product Demonstrator

Koeze
Grand Rapids, MI
06.2023 - 09.2023
  • Oversaw inventory supply levels, ensuring adequate stock.
  • Answered questions and helped customers find items while offering samples.
  • Designed engaging event display areas to draw customer attention.
  • Maintained accurate records of sales figures for each event attended.
  • Produced significant sales within the months.

Team Member and Shift Lead

The Cone Shoppe
Grand Rapids, MI
04.2021 - 09.2021
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Performed food preparation tasks with efficiency.
  • Collected cash payments to complete transactions for customer orders.
  • Mastered and recited the menu for greater effectiveness.
  • Delivered excellent support in addressing customer inquiries and concerns.
  • Built and maintained productive relationships with employees.

Education

Some College (No Degree) - Advertising Management

Michigan State University
East Lansing, MI

Skills

  • Entry-Level Accounting
  • Customer Service Expertise
  • Steadfast Reliability
  • Proficient in Adobe InDesign
  • Experienced in Microsoft Excel
  • Collaborative Team Member

Volunteering

  • Comprehensive Therapy Center – Volunteering at skills development camp with cognitively impaired and mobility impaired kids. Helping them during the camp and during different therapy sessions based on their needs
  • Special Olympics – Help during events, cheer on kids, and prep peers for interviews
  • Wildlife Rehab Center – Cleaning cages, administering food, water, and medications to injured or abandoned wild animals
  • Kids Coalition Against Hunger – Packing meals for children in need around the world

Timeline

Product Demonstrator

Koeze
06.2023 - 09.2023

Lead Spa Receptionist

TLC Spa
06.2022 - Current

Childcare Provider

Multiple Networks
06.2022 - 08.2024

Team Member and Shift Lead

The Cone Shoppe
04.2021 - 09.2021

Some College (No Degree) - Advertising Management

Michigan State University

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Julia Pfeiffle