Madeline Herz
Summary
With a natural drive and ambition, I thrive in new situations and pick up skills quickly, this allows me to adapt and play a role wherever I'm needed. I value teamwork and collaboration, and I enjoy contributing my strengths while learning from others.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Monument Ice Rinks
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Server
La Casa Fiesta New Mexican Restaurant
08.2020 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Take-Out Server
PF Changs Restaurant
08.2022 - 08.2023
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to separate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Bachelor of Arts - Business Marketing
University of Colorado At Colorado Springs
Colorado Springs, CO05-2027
Associate of Arts - Business Management
Pikes Peak Community College
Colorado Springs, CO12-2024
Skills
- Collaborative teamwork
- Point of sale (POS) system operations
- Effective task prioritization
- Exceptional customer service
- Multitasking and organization
- Data management in spreadsheets
- Entry-level accounting
- Problem-solving skills
- Client communication
- Performance improvement
- Effective time management
Timeline
Front Desk Receptionist
Monument Ice Rinks
01.2024 - Current
Take-Out Server
PF Changs Restaurant
08.2022 - 08.2023
Server
La Casa Fiesta New Mexican Restaurant
08.2020 - Current
Bachelor of Arts - Business Marketing
University of Colorado At Colorado Springs
Associate of Arts - Business Management
Pikes Peak Community College
Similar Profiles
Dmitry KurtzDmitry Kurtz
Coach at Twin Rinks Ice PavilionCoach at Twin Rinks Ice Pavilion
August AikenAugust Aiken
OLU D3 Head Coach at The Rinks - Anaheim IceOLU D3 Head Coach at The Rinks - Anaheim Ice
Parva KhalighiParva Khalighi
Junior Figureskating Instructor at The Rinks - Yorba Linda IceJunior Figureskating Instructor at The Rinks - Yorba Linda Ice
Asia Jones MotleyAsia Jones Motley
Front Desk Security /Front Desk Receptionist at Carepoint Health - Bayonne Medical CenterFront Desk Security /Front Desk Receptionist at Carepoint Health - Bayonne Medical Center
ANGEL JONESANGEL JONES
Hotel Front Desk Receptionist/Front Desk Night Auditor at Hampton Inn By HiltonHotel Front Desk Receptionist/Front Desk Night Auditor at Hampton Inn By Hilton