Summary
Overview
Work History
Education
Skills
Timeline
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Tyla Dickerson

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Security Officer

Houston Methodist Hospital
Willowbrook, TX
10.2023 - Current
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Responded to alarms and conducted investigations as required.

Cocktail Server

Horseshoe Casino
Hammond, IN
07.2017 - 09.2023
  • Provided excellent customer service at all times.
  • Communicated with customers to take drink orders accurately.
  • Checked identification prior to serving.
  • Communicated with patrons to offer friendly service and determine needs.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

IT Support/Customer Service Representative

Alorica
Terre Haute, IN
08.2013 - 06.2016
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

High School Diploma -

Miami Southridge Senior High School
Miami, FL
06-2013

Associate of Science - Criminal Justice

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Stationary surveillance
  • Identification verification
  • Staff Management
  • Crime Prevention
  • Document Management
  • High level of integrity
  • Detail Oriented
  • Phone Etiquette
  • Goal-Oriented
  • Account Management
  • Order Processing
  • Quality Control
  • Problem-Solving
  • Inbound Call Management

Timeline

Security Officer

Houston Methodist Hospital
10.2023 - Current

Cocktail Server

Horseshoe Casino
07.2017 - 09.2023

IT Support/Customer Service Representative

Alorica
08.2013 - 06.2016

High School Diploma -

Miami Southridge Senior High School

Associate of Science - Criminal Justice

Ivy Tech Community College of Indiana

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Tyla Dickerson