Tyla Khan
Detroit,MI
Summary
Dedicated professional with experience in customer service, resident advising, administrative support, warehouse operations, and coffee shop operations. Strong communication, leadership, teamwork, and problem-solving skills, with experience assisting customers, resolving concerns, training employees, and maintaining organized and safe environments. Adaptable and dependable, with the ability to learn quickly and provide positive customer experiences in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Resident Advisor
Wayne State University
Detroit, Michigan
08.2025 - Current
- Foster positive relationships with residents, ensuring a safe and inclusive community environment.
- Resolve resident concerns and roommate conflicts through active listening and effective problem-solving.
- Convey policies and expectations clearly to residents, and enhance understanding and compliance.
- Conduct floor meetings, support community-building activities, and respond professionally to incidents.
Package Handler
FedEx
Detroit, Michigan
05.2025 - Current
- Support accurate package processing by sorting, loading, and moving packages in a fast-paced warehouse environment.
- Ensure safe operations by following safety procedures, operational standards, and equipment-handling practices.
- Train new package handlers on procedures and equipment use, enhancing team readiness and efficiency.
- Support team operations by taking on additional responsibilities when needed.
Desk Assistant
Wayne State University
Detroit, Michigan
10.2024 - 04.2025
- Welcomed visitors at the front desk of Wayne State University and answered inquiries to enhance visitor experience.
- Directed phone inquiries and messages to appropriate faculty and staff to facilitate effective communication.
- Organized and filed student records for easy access, ensuring efficient management of office documents.
Car Wash Employee
Sparkle Express Car Wash
Joliet, Illinois
06.2024 - 08.2024
- Greeted each customer, explaining service options, pricing, promotions, and membership details to enhance customer understanding and satisfaction.
- Guided customers through lane entry and payment process, ensuring smooth and efficient transactions.
- Reported equipment and facility maintenance concerns to ensure timely repairs and operational readiness.
Barista
Gloria Jean’s Coffee
Joliet, Illinois
10.2021 - 03.2022
- Greeted guests and provided friendly service in Gloria Jean's Coffee café.
- Prepared espresso drinks and specialty coffees following Gloria Jean's Coffee recipes.
- Operated cash register and POS system for customer orders and payments.
- Maintained clean counters, tables, and equipment throughout shift.
Education
Bachelor - Social Work | Minor in Criminal Justice
Wayne State University
Detroit, MI01-2028
Skills
- Customer Service
- Communication
- Teamwork & Leadership
- Leadership and Training
- Problem-Solving
- Organization & Multitasking
Timeline
Resident Advisor
Wayne State University
08.2025 - Current
Package Handler
FedEx
05.2025 - Current
Desk Assistant
Wayne State University
10.2024 - 04.2025
Car Wash Employee
Sparkle Express Car Wash
06.2024 - 08.2024
Barista
Gloria Jean’s Coffee
10.2021 - 03.2022
Bachelor - Social Work | Minor in Criminal Justice
Wayne State University