Tyla Myers
West Haven,CT
Summary
Dynamic communications professional with experience at Yale New Haven Hospital, excelling in customer service. Proven ability to enhance patient experiences and maintain HIPAA compliance while managing logistics for events. Skilled in office administration and workflow optimization, ensuring timely and accurate results in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Communications Assistant
Yale New Haven Hospital Saint Raphael Campus
04.2014 - Current
- Handled routine inquiries from customers via email or phone calls promptly while demonstrating excellent customer service skills.
- Coordinated logistics for trade shows and conferences, showcasing the company''s products and services effectively.
- Attended [Number] department-sponsored activities and events to observe and interview participants, write stories, and distribute created content.
- Executed stories from start to finish within deadlines required for publication production schedules.
Phlebotomist
Quest Diagnostics
04.2009 - 2014
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Medical Laboratory Science
Connecticut Business Institute
New Haven, CT02-2009
Wilbur Cross
New Haven, CT01-2009
Skills
- Multimedia storytelling
- Marketing communications
- HIPAA compliance
- Patient confidentiality
- Office administration
- Patient scheduling
- Patient registration
- Insurance verification
- Electronic medical records
- Payment collection
- Telephone etiquette
- Workflow optimization
- Medical records management
Timeline
Communications Assistant
Yale New Haven Hospital Saint Raphael Campus
04.2014 - Current
Phlebotomist
Quest Diagnostics
04.2009 - 2014
Medical Laboratory Science
Connecticut Business Institute
Wilbur Cross
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