Tylar Bigmedicine
Oklahoma City,OK
Summary
Adept at enhancing customer experiences and fostering positive relationships, I significantly improved customer satisfaction at PLS Financial Services. My expertise in financial record-keeping and exceptional customer service, coupled with a strong work ethic, propelled business growth. Skilled in cash management and rapid data entry, I excel in fast-paced environments, driving operational efficiency and accuracy.
Overview
10
10
years of professional experience
Work History
Teller
City National Bank - Sulphur Springs
Oklahoma City, OK
07.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Assistant Manager
PLS Financial Services
Oklahoma City, OK
05.2020 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Office Manager
Donation Dot Org
Oklahoma City, OK
04.2016 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Financial record keeping
- Customer relationship building
- Rapid 10-key data entry
- 50-wpm
Timeline
Teller
City National Bank - Sulphur Springs
07.2024 - Current
Assistant Manager
PLS Financial Services
05.2020 - 07.2024
Office Manager
Donation Dot Org
04.2016 - 03.2020