TYLAR BRIGGS
Eugene,OR
Summary
Student-focused higher education professional experienced in guiding prospective students through admissions and enrollment processes. Expertise in interpreting university policies, managing records, and connecting students with essential resources. Committed to enhancing student development and retention by fostering inclusive learning environments and supporting academic success. Aiming to leverage proactive advising and collaborative support as an Academic Advisor.
Overview
9
9
years of professional experience
Work History
Admissions Receptionist
University of Oregon
Eugene, OR
11.2022 - Current
- Provided exceptional customer service to prospective students, current applicants, and their families through in-person interactions, phone, and live Mongoose chat.
- Guided students and families through admissions process, addressing questions and connecting them with Admissions Counselors or relevant campus departments to enhance understanding and support.
- Retrieved and reviewed student records using Slate and Banner to provide accurate information regarding application status, admissions requirements, and university policies.
- Maintained welcoming, professional, inclusive environment, effectively communicating with individuals from diverse cultural and educational backgrounds to foster positive interactions.
- Supported daily front desk operations by efficiently managing inquiries and ensuring timely, accurate assistance for prospective students, enhancing their experience.
- I have experience with Student Assistant Training & Onboarding where I trained and onboarded newly hired Student Assistant employees in Admissions, providing guidance on office procedures, professional communication, email etiquette, phone support, and the effective use of admissions tools and resources to ensure confidence and consistency in student service.
- I have a Service Excellence in Higher Education Certificate | Issued on June 24, 2026, where I completed a four-week blended professional development program focused on delivering exceptional customer service in higher education. Developed skills in service excellence, responsive service culture, effective communication, conflict de-escalation, managing difficult conversations, and supporting front-line teams with professionalism and empathy.
Student Life and Leadership Club Specialist (ASPCC)
Portland Community College
Portland, OR
06.2017 - 06.2020
- Coordinated planning and execution of student clubs, programs, and campus events to enhance student engagement.
- Designed and distributed weekly club newsletters and promotional materials using Canva, a graphic design tool, to boost event awareness and participation.
- Developed and presented event proposals during Programming Board meetings.
- Collaborated with Student Life staff and Club Specialists to coordinate volunteer initiatives and campus programming, fostering community involvement.
- Edited club budget newsletters and supported administrative communications.
- Participated in Programming Board and General Council meetings, contributing to student leadership initiatives and organizational planning.
Education
Bachelors of Science - Communication Studies, Minor in Psychology
Portland State University
Portland, OR06-2022
Associate of Science - General Studies
Portland Community College
Portland, OR06-2020
Skills
- University admissions knowledge
- Admissions support
- Student records management (Slate and Banner)
- Admissions process navigation
- Student engagement and relationship building
- Multichannel customer service
- Exceptional verbal and written communication
- Cross-functional collaboration
- Attention to detail and accuracy
- FERPA compliance and confidentiality
- Organization, time management, and multitasking
- Problem-solving and conflict resolution
- Fast-paced adaptability
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Diversity and inclusion
Timeline
Admissions Receptionist
University of Oregon
11.2022 - Current
Student Life and Leadership Club Specialist (ASPCC)
Portland Community College
06.2017 - 06.2020
Associate of Science - General Studies
Portland Community College
Bachelors of Science - Communication Studies, Minor in Psychology
Portland State University