TYLAR BRIGGS
University of Oregon
Eugene,OR
9
years of professional experience
Student-focused higher education professional experienced in guiding prospective students through admissions and enrollment processes. Expertise in interpreting university policies, managing records, and connecting students with essential resources. Committed to enhancing student development and retention by fostering inclusive learning environments and supporting academic success. Aiming to leverage proactive advising and collaborative support as an Academic Advisor.
Work History
Admissions Receptionist
3 Years 8 Months- Provided exceptional customer service to prospective students, current applicants, and their families through in-person interactions, phone, and live chat (Olark).
- Guided students and families through admissions process, addressing questions and connecting them with Admissions Counselors or relevant campus departments to enhance understanding and support.
- Retrieved and reviewed student records using Slate and Banner to provide accurate information regarding application status, admissions requirements, and university policies.
- Maintained welcoming, professional, inclusive environment, effectively communicating with individuals from diverse cultural and educational backgrounds to foster positive interactions.
- Supported daily front desk operations by efficiently managing inquiries and ensuring timely, accurate assistance for prospective students, enhancing their experience.
- I have experience with Student Assistant Training & Onboarding where I trained and onboarded newly hired Student Assistant employees in Admissions, providing guidance on office procedures, professional communication, email etiquette, phone support, and the effective use of admissions tools and resources to ensure confidence and consistency in student service.
- I have a Service Excellence in Higher Education Certificate | Issued on June 24, 2026, where I completed a four-week blended professional development program focused on delivering exceptional customer service in higher education. Developed skills in service excellence, responsive service culture, effective communication, conflict de-escalation, managing difficult conversations, and supporting front-line teams with professionalism and empathy.
Student Life and Leadership Club Specialist (ASPCC)
3 Years- Coordinated planning and execution of student clubs, programs, and campus events to enhance student engagement.
- Designed and distributed weekly club newsletters and promotional materials using Canva to boost event awareness and participation.
- Developed and presented event proposals during Programming Board meetings.
- Collaborated with Student Life staff and Club Specialists to coordinate volunteer initiatives and campus programming, fostering community involvement.
- Edited club budget newsletters and supported administrative communications.
- Participated in Programming Board and General Council meetings, contributing to student leadership initiatives and organizational planning.
Education
Bachelors of Science - Communication Studies, Minor in Psychology
Associate of Science - General Studies
Skills
University admissions knowledge
Admissions support
Student records management (Slate and Banner)
Admissions process navigation
Student engagement and relationship building
Multichannel customer service
Exceptional verbal and written communication
Cross-functional collaboration
Attention to detail and accuracy
FERPA compliance and confidentiality
Organization
time management
and multitasking
Problem-solving and conflict resolution
Fast-paced adaptability
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
Diversity and inclusion
Timeline
Admissions Receptionist
University of Oregon
11.2022 - CurrentRead More
Student Life and Leadership Club Specialist (ASPCC)
Portland Community College
06.2017 - 06.2020Read More
Portland State University
Bachelors of Science from Communication Studies, Minor in Psychology
Read More
Portland Community College
Associate of Science from General Studies
Read More