Tylar Frame
Janesville,WI
Summary
Experienced in managing GlobalSearch invoicing software and implementing AI-driven solutions that reduced invoice processing time by 4 hours per day. Skilled in Salesforce administration, including custom object creation, workflow automation, and system configuration to support business expansion. Adept at collaborating with Finance teams, optimizing approval workflows, and managing user licensing.
Overview
4
4
years of professional experience
Work History
Application Specialist
Charter NEX Films
05.2023 - Current
- Managed our invoicing software - GlobalSearch
- Implemented AI solution that saved up to 4 hours of work per day processing invoices
- Created workflows and managed approvers for invoices
- Work closely with Finance users to process invoices
- Managed our Salesforce application to handle customer complaints
- Created custom objects to handle business needs within salesforce
- Configured new plant locations to help the business expand
- Configured validation rules and workflows to achieve business requirements
- Managed user licensing
Help Desk Specialist
Blain's Farm & Fleet
08.2021 - 05.2023
- Walked user through series of steps to determine problem and implement likely solution.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Responded to inquiries by phone, email and walk-up requests.
- Installed new desktop systems and migrated data to new machines.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Provided end-user system and equipment training.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Computer Science
University of Wisconsin, Whitewater
Whitewater, WI12-2019
Skills
- Invoice Management Software
- Salesforce administration
- Salesforce development
- AI implementation
- Change Management
- Troubleshooting
Timeline
Application Specialist
Charter NEX Films
05.2023 - Current
Help Desk Specialist
Blain's Farm & Fleet
08.2021 - 05.2023
Bachelor of Science - Computer Science
University of Wisconsin, Whitewater
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