Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tylar Johnson

Tylar Johnson

Los Angeles,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

1
1
year of professional experience

Work History

Experience Ambassador

Sentral
03.2024 - Current
  • Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
  • Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
  • Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests.

General Manager

Milk Jar Cookies
02.2023 - 01.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Front Desk Receptionist

Dream Hotel Group, LLC
12.2022 - 01.2023
  • Checking guests in and out in an efficient and friendly manner with Opera 5 and cloud
  • Verified that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Bachelor of Science - Business

CUNY Brooklyn College
08.2018

Skills

  • Account reconciliation
  • Brand Awareness
  • Customer Engagement
  • Team Management

Timeline

Experience Ambassador

Sentral
03.2024 - Current

General Manager

Milk Jar Cookies
02.2023 - 01.2024

Front Desk Receptionist

Dream Hotel Group, LLC
12.2022 - 01.2023

Bachelor of Science - Business

CUNY Brooklyn College
Tylar Johnson