Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Experience Ambassador
Sentral
03.2024 - Current
Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests.
General Manager
Milk Jar Cookies
02.2023 - 01.2024
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Front Desk Receptionist
Dream Hotel Group, LLC
12.2022 - 01.2023
Checking guests in and out in an efficient and friendly manner with Opera 5 and cloud
Verified that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Business
CUNY Brooklyn College
08.2018
Skills
Account reconciliation
Brand Awareness
Customer Engagement
Team Management
Timeline
Experience Ambassador
Sentral
03.2024 - Current
General Manager
Milk Jar Cookies
02.2023 - 01.2024
Front Desk Receptionist
Dream Hotel Group, LLC
12.2022 - 01.2023
Bachelor of Science - Business
CUNY Brooklyn College
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