Tylar Johnson
Los Angeles,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Experience Ambassador
Sentral
Los Angeles, CA
03.2024 - Current
- Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
- Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
- Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests.
General Manager
Milk Jar Cookies
Los Angeles, CA
02.2023 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Front Desk Receptionist
Dream Hotel Group, LLC
12.2022 - 01.2023
- Checking guests in and out in an efficient and friendly manner with Opera 5 and cloud
- Verified that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Business
CUNY Brooklyn College
08.2018
Skills
- Account reconciliation
- Brand Awareness
- Customer Engagement
- Team Management
Timeline
Experience Ambassador
Sentral
03.2024 - Current
General Manager
Milk Jar Cookies
02.2023 - 01.2024
Front Desk Receptionist
Dream Hotel Group, LLC
12.2022 - 01.2023
Bachelor of Science - Business
CUNY Brooklyn College