Tylea Speaks
United Ground Express
Port Wentworth,Georgia
1
Certification
4
years of professional experience
Aviation and customer service professional with experience in passenger assistance, airport operations, and aircraft safety procedures. Skilled in communicating with diverse passengers, resolving travel-related concerns, and collaborating with airport teams in a fast-paced environment. Committed to providing attentive customer service while supporting safe, efficient, and positive travel experiences.
Work History
Customer Service Representative
7 Months- Assisted passengers with check-in, seat assignments, upgrades, and travel document verification.
- Manage gate operations, make gate and terminal announcements, and facilitate an organized boarding process.
- Assisted passengers with boarding procedures at the terminal. flight delays, cancellations, rebooking, oversold flights, and connecting flight concerns.
- Communicate with flight crew, ramp agents, and airport operations to support efficient departures and a positive passenger experience.
- Handle flight paperwork, verify passenger information, and perform flight-closing procedures.
- Performed aircraft boarding and deplaning procedures, including opening the main cabin door while following established safety protocols.
- Provide professional, attentive customer service to passengers from diverse backgrounds with resolving questions and travel-related concerns.
Ramp Agent
1 Year 10 Months- Loaded and unloaded passenger baggage while following airline procedures and aircraft weight and balance requirements.
- Operated ground service equipment, including belt loaders, tugs, and pushback tugs, to support safe and efficient aircraft operations.
- Performed aircraft arrival and departure procedures, including marshaling aircraft and connecting and disconnecting ground support equipment.
- Conducted aircraft security checks and followed FAA safety procedures.
- Worked alongside ramp team members and communicated with pilots to support timely aircraft departures and efficient turnarounds.
- Performed brake-riding and aircraft pushback duties in accordance with established safety procedures.
- Worked outdoors in varying weather conditions while meeting tight departures and maintaining a strong focus on safety.
Sales Associate
2 Months- Assisted customers with product selection, styling advice, and fitting room support to drive positive shopping experiences.
- Collaborated with team members to complete opening, closing, and daily recovery tasks efficiently.
- Monitored fitting rooms, recovered merchandise, and returned items to proper floor locations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Leader
3 Months- Supervised shift operations, ensuring smooth service flow and team accountability.
- Monitored cash handling, register accuracy, and end-of-shift reconciliation.
- Coordinated opening and closing tasks, maintaining readiness and security procedures.
- Trained crew members on smoothie preparation, guest service, and sanitation standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma
- Graduated with Honors.
- Served as a Student Ambassador, representing the school and supporting student engagement.
Skills
Aircraft & Airport Operations
Aviation Safety Awareness
Customer Service
Problem Solving
Adaptability in Fast-Paced Environments
Verbal Communication
Public Speaking & Announcements
Teamwork & Collaboration
Certification
Private Pilot Certificate — Airplane Single-Engine Land (ASEL)
Timeline
Customer Service Representative
United Ground Express
04.2026 - CurrentRead More
Ramp Agent
United Ground Express
06.2024 - 04.2026Read More
Sales Associate
Rue21
12.2022 - 02.2023Read More
Shift Leader
Tropical Smoothie
06.2022 - 09.2022Read More
Savannah Arts Academy
High School Diploma
Read More