Tyler Badham
Vernal,UT
Summary
Experienced Customer Success Manager bringing more than 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
9
9
years of professional experience
Work History
Customer Success & Implementation Specialist
Daasity
Vernal, UT
07.2022 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created customer support strategy to increase customer retention.
Analyst
Merrick Bank
Salt Lake City, Utah
01.2022 - 07.2022
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Sales Development Representative
Podium
Lehi, Utah
01.2021 - 01.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Collaborated with engineering, marketing, and sales teams to increase product efficacy.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
Customer Success/ Account Manager
Pinterest
Ogden, UT
05.2019 - 01.2021
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created customer support strategy to increase customer retention.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Paralegal
Lexington Law Firm
North Salt Lake, UT
03.2019 - 05.2019
- Conducted detailed client intakes and entered information into company database.
- Collaborated with different teams in order to keep client retention above 90%.
- Created and drafted communications between the Law Firm and Clients for clear communication and expectations.
Ambassador
Clear
Salt Lake City, UT
06.2018 - 03.2019
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
Account Specialist
New Star Communications
, OH
04.2018 - 06.2018
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
Customer Engagement Specialist
Ken Garff Automotive Group
Riverdale, UT
09.2017 - 04.2018
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new customers through successful networking strategies and promotional approaches.
- Tracked sales calls in database for relationship management.
- Maintained updated records in CRM to meet requirements of sales team.
Head Instructor
Kona Karate
Centerville, UT
08.2013 - 09.2017
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Emphasized safe working and classroom conditions and practices.
Education
Bachelor of Science - Computer Software
Western Governors University
Salt Lake City, UT06.2025
High School Diploma -
Viewmont High School
Bountiful06.2014
Skills
- Staff mentoring & leadership
- Research and due diligence
- Revenue growth
- Inter-department collaboration
- Key accounts development
- Client service optimization
- Schedule Management
- Pipeline development
- Customer Relations
- G Suite
- MS Suite
- CRM (Salesforce, Hubspot)
- Outreach (Outreachio, Zoominfo, Seamlessai)
Timeline
Customer Success & Implementation Specialist
Daasity
07.2022 - Current
Analyst
Merrick Bank
01.2022 - 07.2022
Sales Development Representative
Podium
01.2021 - 01.2022
Customer Success/ Account Manager
Pinterest
05.2019 - 01.2021
Paralegal
Lexington Law Firm
03.2019 - 05.2019
Ambassador
Clear
06.2018 - 03.2019
Account Specialist
New Star Communications
04.2018 - 06.2018
Customer Engagement Specialist
Ken Garff Automotive Group
09.2017 - 04.2018
Head Instructor
Kona Karate
08.2013 - 09.2017
Bachelor of Science - Computer Software
Western Governors University
High School Diploma -
Viewmont High School
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