Tyler Bagot
Hartford,CT
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone & in teams to successfully investigate and troubleshoot problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Donation Attendant
Goodwill Industries Store & Donation Center
Bloomfield, CT
12.2020 - Current
- Greeted and welcomed donors at the donation center.
- Managed incoming calls from potential donors, addressing their questions and concerns promptly.
- Ensured proper handling of all donated items.
- Maintained cleanliness and orderliness of donation areas.
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
- Logged daily donations and issued tax receipts to donors.
Education
High School Diploma -
Pathways Academy of Technology & Design
East Hartford, CT08-2020
Skills
- Operating systems
- Technical issues analysis
- User guidance
- Ticket support system management
- IT ticket documentation
- Desktop support
- Software diagnosis
- Hardware diagnostics
- Ticket management
- Incident resolution
- Escalation procedures
- Helpdesk operations
- Providing customer support
- Security awareness
Certification
- Google IT Support Certification
- CompTIA ITF+ Certification
- CompTIA Security+ Certification
- Google Cybersecurity Certification
References
References available upon request.
Timeline
Donation Attendant
Goodwill Industries Store & Donation Center
12.2020 - Current
High School Diploma -
Pathways Academy of Technology & Design
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