Fitness, reading, online gaming, hiking, film
Tyler Bakunas
Hauppauge,NY
Overview
9
9
years of professional experience
Work History
Customer Support Engineer
IntelliShift Fleet Management
Commack, NY
10.2022 - 08.2024
- Provided technical support to clients regarding hardware and software telematics solutions
- Utilized technology such as APIs and scripting to configure devices and resolve issues experienced by customers
- Became accustomed to corporate setting and standards of behavior and professionalism within that context
- Gained experience communicating internally and externally via meetings, Zoom, phone calls, and email
- Utilized Salesforce for internal record keeping and external communication
Customer Service Manager and Bookkeeper
Best Yet Market
Commack, NY
07.2017 - 03.2021
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Completed special projects by using effective decision making, critical thinking and time management skills
- Researched and corrected customer concerns to promote company loyalty
Cashier and Line Server
NishNosh Mediterranean Grill
Hauppauge, NY
10.2015 - 10.2016
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures
- Assisted cashiers with processing customer payments and documenting orders
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
Education
Bachelor of Arts - History, Political Science
Stony Brook University
Stony Brook, NY08.2022
Skills
- Verbal and written communication in a professional setting
- Research capabilities
- Training and mentoring
- Documentation and reporting
- Complaint resolution
- Customer service standards
- Technical specification writing
- Recreational hardware and software computer experience
Interests
Timeline
Customer Support Engineer
IntelliShift Fleet Management
10.2022 - 08.2024
Customer Service Manager and Bookkeeper
Best Yet Market
07.2017 - 03.2021
Cashier and Line Server
NishNosh Mediterranean Grill
10.2015 - 10.2016
Bachelor of Arts - History, Political Science
Stony Brook University