Overview
Work History
Education
Skills
Interests
Timeline
Generic

Tyler Bakunas

Hauppauge,NY

Overview

9
9
years of professional experience

Work History

Customer Support Engineer

IntelliShift Fleet Management
10.2022 - 08.2024
  • Provided technical support to clients regarding hardware and software telematics solutions
  • Utilized technology such as APIs and scripting to configure devices and resolve issues experienced by customers
  • Became accustomed to corporate setting and standards of behavior and professionalism within that context
  • Gained experience communicating internally and externally via meetings, Zoom, phone calls, and email
  • Utilized Salesforce for internal record keeping and external communication

Customer Service Manager and Bookkeeper

Best Yet Market
07.2017 - 03.2021
  • Introduced higher standards for customer service and increased efficiency by streamlining operations
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Completed special projects by using effective decision making, critical thinking and time management skills
  • Researched and corrected customer concerns to promote company loyalty

Cashier and Line Server

NishNosh Mediterranean Grill
10.2015 - 10.2016
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures
  • Assisted cashiers with processing customer payments and documenting orders
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly

Education

Bachelor of Arts - History, Political Science

Stony Brook University
Stony Brook, NY
08.2022

Skills

  • Verbal and written communication in a professional setting
  • Research capabilities
  • Training and mentoring
  • Documentation and reporting
  • Complaint resolution
  • Customer service standards
  • Technical specification writing
  • Recreational hardware and software computer experience

Interests

Fitness, reading, online gaming, hiking, film

Timeline

Customer Support Engineer

IntelliShift Fleet Management
10.2022 - 08.2024

Customer Service Manager and Bookkeeper

Best Yet Market
07.2017 - 03.2021

Cashier and Line Server

NishNosh Mediterranean Grill
10.2015 - 10.2016

Bachelor of Arts - History, Political Science

Stony Brook University

Similar Profiles

CREATE PROFILE
Tyler Bakunas