TYLER BASENBACK
Gold Hill,NC
Summary
Goal-setting and strategy-focused General Manager with 8+ years of leadership experience. Improved store operations and sales workflow through ownership of outcomes and continuous process enhancements. Strengthened team performance through training, leadership development, and clear standards. Growth mindset with no excuses mentality.
Overview
2027
2027
years of professional experience
Work History
General Manager
East Charlotte Nissan
Charlotte, NC
2026 - Current
- Developed and implemented policies to enhance operational efficiency.
- Collaborated with departments to streamline processes and improve service delivery.
- Managed staff recruitment, training, and performance evaluations.
- Oversaw daily operations and ensured alignment with corporate strategies.
General Manager
Friendship Automotive
, NC
2025 - 2026
- Oversaw daily operations and ensured alignment with corporate strategies.
- Developed and implemented policies to enhance operational efficiency.
- Managed staff recruitment, training, and performance evaluations.
- Collaborated with departments to streamline processes and improve service delivery.
General Manager
Flow Automotive
STATESVILLE, NC
2020 - 2025
- Implemented targeted strategies to support store growth initiatives in emerging market.
- Achieved customer satisfaction index standards through regular evaluation and improvement of services.
- Enhanced marketing reach and Google visibility through strategic campaigns.
- Trained employees on duties, policies, and procedures.
- Supported operations across two stores.
- Cultivated relationships with key stakeholders to align with business objectives.
General Sales Manager
Keffer Automotive
02.2020 - 11.2020
- Led growing team to surpass 100 retail units.
- Raised CSI scores and boosted Google visibility.
- Set monthly team goals and supported progress toward completion.
- Trained and coached sales staff on effective selling techniques.
- Reviewed market trends to find growth opportunities.
Store Manager
American Auto
07.2018 - 01.2020
- Helped build used car sales process.
- Supported service department collaboration.
- Completed deals from start to finish.
- Helped coordinate schedules for peak-hour staffing.
Finance Director
Black Automotive Group
Statesville, NC
2015 - 2018
- Directed budget planning and forecasting for financial operations.
- Analyzed financial reports to inform strategic decision-making.
- Developed financial policies and procedures for compliance assurance.
Skills
- Finance expertise
- Financial analysis
- Proficient in CRMs
- Customer experience management
- Continuous improvement
- Process-driven mindset
- Leadership development
- Team building
- Team-oriented approach
- Adaptability
- Growth mindset
Timeline
General Sales Manager
Keffer Automotive
02.2020 - 11.2020
Store Manager
American Auto
07.2018 - 01.2020
General Manager
East Charlotte Nissan
2026 - Current
General Manager
Friendship Automotive
2025 - 2026
General Manager
Flow Automotive
2020 - 2025
Finance Director
Black Automotive Group
2015 - 2018