Tyler Baxter
Coatesville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
PFS Shopper
Giant Food Stores
08.2024 - Current
- Built relationships with customers and community to promote long term business growth.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Selected best-quality perishable items such as meat and produce.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
- Worked well in a team setting, providing support and guidance.
Operations Associate
Kohl's
08.2023 - 01.2024
- Followed shipping and receiving procedures for goods and materials.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Increased customer service success rates by quickly resolving issues.
Education
High School Diploma -
Collegium Charter School
Exton, PA06.2025
Skills
- Customer Service
- Deadline Management
- Verbal and written communication
- Interpersonal and written communication
- Safety Procedures
- Equipment Operation
- Freight Handling
- Supply Restocking
- Online order fulfillment
- Team leadership
- Decision-making
Timeline
PFS Shopper
Giant Food Stores
08.2024 - Current
Operations Associate
Kohl's
08.2023 - 01.2024
High School Diploma -
Collegium Charter School
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