Tyler Beday
Reno
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
9
9
years of professional experience
Work History
Bank Teller
WestStar Credit Union
Reno
07.2023 - 09.2024
- Processed customer transactions accurately and efficiently at WestStar Credit Union.
- Assisted members with account inquiries and provided exceptional service.
- Managed cash drawer and balanced daily transactions consistently.
- Educated customers on banking products and services available at the credit union.
- Maintained compliance with regulations and internal policies during operations.
- Handled customer complaints professionally, ensuring resolution to their satisfaction.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Data Entry Lead
Truckee meadows parks and recreation
Truckee
01.2022 - 06.2023
- Supervised data entry processes for park and recreation programs.
- Trained staff on data management software and best practices.
- Ensured accuracy of entered data in recreation databases.
- Communicated effectively with departments to resolve data discrepancies.
- Provided technical support to users regarding issues encountered when inputting or retrieving data from databases.
- Maintained accurate records of all data entered into the system.
- Monitored performance metrics to identify areas for improvement and provided feedback to staff.
- Resolved discrepancies between source documents and database information by researching sources of error or inconsistency.
- Performed quality control checks on incoming data to ensure accuracy prior to entering into the system.
- Reviewed existing processes and developed new strategies to improve efficiency in the data entry process.
- Tracked progress against established goals and objectives related to projects involving data entry work.
- Compiled data from source documents prior to data entry.
Data Entry Administrator
E.J. McKernan company
Reno
05.2021 - 12.2021
- Maintained organized databases for easy access and retrieval of information.
- Collaborated with team members to streamline data processing workflows.
- Ensured compliance with company policies regarding data security and privacy.
- Assisted in implementing improvements to enhance data management efficiency.
- Checked completed work for errors or duplicate information before submission.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Inputted data into various software programs accurately and efficiently.
- Processed incoming requests for data entry services promptly and accurately.
- Updated and maintained company's internal databases regularly.
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
- Monitored all changes made to the master database files.
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
Government grant auditor
Intuit
Reno
03.2020 - 04.2021
- Conducted comprehensive audits to ensure compliance with financial regulations.
- Collaborated with cross-functional teams to identify and mitigate risks.
- Reviewed financial statements for accuracy and adherence to standards.
- Assisted in developing audit plans and strategies for operational efficiency.
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- Analyzed financial data and prepared reports outlining findings and recommendations.
Call Center Representative
Teleperformance USA
Reno
12.2019 - 03.2020
- Handled customer inquiries through phone and chat support.
- Resolved customer complaints by providing effective solutions.
- Documented call details and customer interactions in the system.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Northstar housekeeping supervisor
Vale resorts
Truckee
02.2019 - 11.2019
- Supervised daily housekeeping operations ensuring cleanliness and order throughout the resort.
- Trained and mentored staff on effective cleaning techniques and safety procedures.
- Conducted regular inspections to maintain high standards of cleanliness and presentation.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Coordinated scheduling of housekeeping staff to optimize workflow and efficiency.
- Collaborated with other departments to address guest requests and special needs promptly.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Patient Service Representative
Maximus Call Center
Folsom
05.2015 - 11.2018
- Assisted patients in navigating healthcare services and insurance inquiries.
- Managed high-volume calls while maintaining a positive customer experience.
- Documented patient interactions accurately in electronic health records system.
- Handled sensitive patient information with confidentiality and professionalism.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
Vista Del Lago
Folsom, CaliforniaSkills
- Cash handling
- Customer service
- Regulatory compliance
- Financial transactions
- Data management
- Quality control
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Data entry efficiency
- Numerical accuracy
- Fraud detection
Timeline
Bank Teller
WestStar Credit Union
07.2023 - 09.2024
Data Entry Lead
Truckee meadows parks and recreation
01.2022 - 06.2023
Data Entry Administrator
E.J. McKernan company
05.2021 - 12.2021
Government grant auditor
Intuit
03.2020 - 04.2021
Call Center Representative
Teleperformance USA
12.2019 - 03.2020
Northstar housekeeping supervisor
Vale resorts
02.2019 - 11.2019
Patient Service Representative
Maximus Call Center
05.2015 - 11.2018
Vista Del Lago