Troubleshoot equipment problems and complete repairs and maintenance actions.
Inspect machinery following each shift to verify proper functioning for every piece of equipment.
Maintain documentation for areas such as orders, activities, schedules and employee performance.
Maintain positive relationships with all Clients.
Maintain safe and secure job site to prevent injuries, accidents and mistakes during landscaping projects.
Accurately estimate time and materials costs for projects.
Use correct terms and explain all job tasks to workers as part of comprehensive daily management and process improvement strategies.
Assist owner in directly managing more than 330 work accounts on a weekly basis.
Business Analyst
United Wholesale Mortgage
Pontiac, MI
08.2021 - 01.2022
Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
Wire Specialist
United Wholesale Mortgage
Pontiac, MI
07.2020 - 08.2021
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Mentored new hires, resulting in stronger staff development and increased productivity.
Eliminated process gaps by implementing new methods of standardized training.
Balancing of financial documents.
Ongoing training for rapid process advancements.
Reviewed loan documents to ensure they met standards to initiate the transfer of funds.
Server
California Pizza Kitchen
Troy, Michigan
07.2014 - 03.2020
Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
Encouraged sale of high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.