Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Tyler Black

Huntington,IN

Summary

Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Kroger
09.2018 - 01.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Assisted with maintaining clean and organized store appearance.

Grocery Stocker

Kroger
01.2019 - 12.2019
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Used software to record received, counted and stored stock items.

Cash Office Clerk

Kroger
12.2019 - 10.2020
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Worked flexible hours; night, weekend, and holiday shifts.

Pharmacy Technician

Kroger
10.2020 - 10.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

OP Therapy Access Rep

Parkview Huntington Hospital
11.2022 - 09.2023
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Facilitated communication between patients and various departments and staff.

Sales Associate

Pearle Vision
11.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Education

High School Diploma -

Huntington North High School
Huntington, IN
06.2019

Skills

  • Equipment Cleaning and Maintenance
  • Organization and Prioritization
  • Scheduling and Time-Tracking
  • Storage Maintenance and Security
  • Ordering and Stocking
  • Answering and Routing Calls
  • Payment Processing
  • Prescription Filling and Labeling
  • Problem-Solving Skills
  • Medical Coding
  • Computer Proficiency
  • Handling Complaints and Inquiries

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

OP Therapy Access Rep

Parkview Huntington Hospital
11.2022 - 09.2023

Sales Associate

Pearle Vision
11.2022 - Current

Pharmacy Technician

Kroger
10.2020 - 10.2022

Cash Office Clerk

Kroger
12.2019 - 10.2020

Grocery Stocker

Kroger
01.2019 - 12.2019

Cashier

Kroger
09.2018 - 01.2019

High School Diploma -

Huntington North High School

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Tyler Black