Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Boise

Wilmington ,OH

Summary

Adept at driving customer satisfaction and team efficiency, my tenure at Cox Automotive/Dealertrack Digital Service honed my expertise in CRM software and leadership. Leveraging organizational skills and a high-energy attitude, I've successfully enhanced team productivity and customer service quality, positioning myself as a dynamic asset in business customer support environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

Business Customer Service Specialist II

Vitu/Cox Automotive/Dealertrack digital services
Wilmington, Ohio
05.2010 - Current
  • Entered lien information into the system when applicable.
  • Processed applications for new titles, transfers and duplicate titles.
  • Handled payments from customers for taxes, registration fees.
  • Evaluated documents to determine property ownership.
  • Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
  • Coordinated with other departments to resolve issues related to titling process.
  • Researched customer inquiries regarding title information.
  • Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.

Team Lead RTD

Cox Automotive/Dealertrack Digital Service
Wilmington , OH
05.2010 - Current
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Motivated team members through recognition programs and performance-based incentives.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Identified opportunities for process improvements, implementing changes when required.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with other departments to develop effective solutions that meet customer needs.

Education

High School Diploma -

Wilmington High School
Wilmington, OH
08-1998

Skills

  • Organization
  • Call center experience
  • Complaint handling
  • CRM software
  • Financial acumen
  • Industry expertise
  • Decision-making
  • Relationship building
  • Teamwork
  • Quality control
  • High-energy attitude
  • Problem-solving skills
  • Customer service
  • Problem-solving abilities
  • Teamwork skills
  • Merchandise orders and exchanges
  • Time management abilities
  • Teamwork and collaboration
  • De-escalation techniques
  • Adaptability

Timeline

Business Customer Service Specialist II

Vitu/Cox Automotive/Dealertrack digital services
05.2010 - Current

Team Lead RTD

Cox Automotive/Dealertrack Digital Service
05.2010 - Current

High School Diploma -

Wilmington High School
Tyler Boise