Kathy Scott
Deer Park,WA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
Work History
Customer Service Support Specialist II
Washington Trust Bank
08.2019 - Current
- Assist customers in navigating online resources effectively, answering or finding the answers to questions they have.
- Managed multiple communication channels simultaneously, including phone, email, and live chat support systems.
- Responded to customer inquiries and provided technical assistance over phone.
Customer Service Manager
Mountain West Bank
12.2017 - 08.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Opened accounts and processed transactions as needed
Loan Officer Assistant
State Bank Northwest
03.1999 - 08.2004
- Answered inquiries and provided superior customer service to clients.
- Assembled important paperwork and disclosures for borrower.
Commercial Services Assistant
Sterling Savings Bank
03.1994 - 08.1999
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
High School Diploma -
Lake Roosevelt High School
Grand Coulee01-1991
Skills
- Organization
- Documentation
- Call triaging
- Calendaring
- Adaptive team player
Timeline
Customer Service Support Specialist II
Washington Trust Bank
08.2019 - Current
Customer Service Manager
Mountain West Bank
12.2017 - 08.2019
Loan Officer Assistant
State Bank Northwest
03.1999 - 08.2004
Commercial Services Assistant
Sterling Savings Bank
03.1994 - 08.1999
High School Diploma -
Lake Roosevelt High School
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