Tyler Braxton
Mechanicsville,VA
Summary
Results-driven IT Infrastructure and Network Engineer with 7 years of experience in network engineering and systems administration. Expertise in deploying data center hardware and managing multi-site infrastructure builds. Skilled in Cisco switching, firewalls, and server administration across Windows and Linux environments, contributing to organizational deployment standards and operational efficiency.
Overview
12
12
years of professional experience
Work History
IT Support Engineer I (L4)
Amazon Ops Tech Solutions (OTS)
10.2021 - Current
- Supported large-scale robotics and automation deployment by delivering network infrastructure and system routing for major automation retrofit, provisioning and commissioning hundreds of networked stations and industrial endpoints under accelerated deadline-driven timeline.
- Configured Cisco switch stacks, including IOS upgrades, ROMMON, and stack promotion, plus VLANs, ISA3K firewalls with ACLs, and multi-vendor NAT; managed DNS, DHCP, IPAM, subnetting, wireless APs, and resolved complex Layer 1-3 connectivity issues, including root-causing prolonged site-wide outages.
- Responded to critical business-impacting incidents as primary on-call support across servers, VMs, NVRs, switches, firewalls, UPS, PDU power, and endpoints; deployed and remediated network and security hardware to meet commissioning deadlines.
- Led network segmentation migrations across multiple sites, sequencing cutovers to reduce production downtime during critical transition windows.
- Supported multi-site greenfield launches by designing network physical layer and building server rooms across 10+ greenfield fulfillment, sortation, and distribution facilities, helping enable on-time launch of multimillion-dollar operations.
- Executed network and server-room build-outs by provisioning MDF/IDF distribution cabinets, structured cabling, switch stacks, and server infrastructure; trained build teams across regions under zero-slippage timelines.
- Acted as network subject-matter expert for robotics, firewall, and station-deployment programs; authored deployment playbooks adopted across network, facilitating operations for 3+ remote sites and supporting execution of 110+ change-management (ITSM) procedures.
- Supported AWS Outpost and data center hardware tasks with AWS GFO 3P training in technician maintenance and server replacement, including racking and swapping servers, replacing components and cabling, and troubleshooting rack hardware for data center operations.
IT Support Associate II (L3)
Amazon Ops Tech Solutions (OTS)
02.2020 - 10.2021
- Resolved high-severity site technical issues involving Windows, Linux, macOS, and physical layer connectivity.
- Administered corporate network hardware and executed PC diagnostics and repairs while deploying client and server hardware in high-availability fulfillment center environments.
- Documented support actions in case notes and tracking systems to maintain accurate records of technical assistance provided.
- Reviewed incoming requests for IT support to ensure accurate processing. for accuracy, priority, and proper routing.
- Answered customer questions about product features and services.
IT Equipment Coordinator (L1)
Amazon Ops Tech Solutions (OTS)
10.2018 - 02.2020
- Coordinated it asset lifecycle audits, procurement, and routine maintenance to ensure operational readiness.
- Monitored asset inventory using Amazon OpsTech systems and maintenance logs to maintain accurate records.
- Scheduled and managed equipment deliveries, repairs, and replacements across warehouse and office locations to minimize downtime.
- Conducted routine equipment inspections to ensure functionality. to support proper operation.
- Serviced Zebra thermal printers to ensure optimal performance, thin clients, and hardware deployments.
Fulfillment Associate (T1)
Amazon Fulfillment Center
07.2014 - 10.2018
- Executed high-speed fulfillment workflows, optimizing inventory logistics and equipment utilization (PIT/forklifts) while adhering to safety protocols.
- Picked customer orders using handheld scanners in Amazon Fulfillment Center.
- Packed items for shipment following Amazon quality and safety standards.
- Stowed inventory in assigned locations using warehouse scanning systems.
Education
Bachelor of Science - Professional Sciences
Virginia Commonwealth University
Richmond, VA01-2019
Associate of Science - Engineering
John Tyler Community College
Chester, VA06-2014
Skills
- Networking: Cisco IOS, VLANs, DNS, DHCP, IPAM, TCP/IP, NAT, ACLs, Switch Config
- Windows Server: Active Directory, DFS, SCCM, Print Services; Endpoint Remediation
- Linux Server Admin (Red Hat, Ubuntu, Arch/Debian); Authored Server Build Standard
- Endpoint Imaging & Provisioning (PXE/USB/ZTP), VM Setup, MDM Enrollment
- Industrial Firewalls; 8021X/PPSK Wi-Fi (NAC); ServiceNow ITSM; Python (Pandas, PyTorch)
- Data Center Server Hardware: Rack/Stack, Component & Cable Swaps, Diagnostics (AWS GFO 3P)
Personal Information
Tyler Braxton — Lead Systems & Network IT Engineer
### TRAINING / COURSES
- AWS Certified AI Practitioner (Target Completion: December 2026)
- CompTIA A+
- AWS SDE AppDev Bootcamp
- Intermediate Python & Machine Learning
- AWS GFO 3P Technician Maintenance & Server Replacement Training (7.5 hrs)
### KEY ACHIEVEMENTS
- - Enterprise Standard Author: Authored a Linux server build standard adopted 8,500+ times across the organization. (scale of impact)
- Team Development: Trained and upskilled 6+ technicians across site builds and mentored junior staff toward promotion. (people leadership)
- Recognized Program Contributor: Formally credited as a contributor to a network-wide deployment program's acceptance, with repeated recognition from launch leadership.
Timeline
IT Support Engineer I (L4)
Amazon Ops Tech Solutions (OTS)
10.2021 - Current
IT Support Associate II (L3)
Amazon Ops Tech Solutions (OTS)
02.2020 - 10.2021
IT Equipment Coordinator (L1)
Amazon Ops Tech Solutions (OTS)
10.2018 - 02.2020
Fulfillment Associate (T1)
Amazon Fulfillment Center
07.2014 - 10.2018
Bachelor of Science - Professional Sciences
Virginia Commonwealth University
Associate of Science - Engineering
John Tyler Community College