Tyler Brown
Staten Island
Summary
Reliable professional with experience as a Cashier Lead, Key Holder, and Quality Control Specialist. Skilled in cash handling, team leadership, and maintaining quality standards while delivering excellent customer service. Recognized for balancing operational efficiency with a customer-first approach to drive productivity and satisfaction.
Overview
5
5
years of professional experience
Work History
Quality Control
New York Presbyterian Cornell - Weill Center
01.2024 - Current
- Managed the secure transport and delivery of critical materials across departments with a focus on accuracy, timeliness, and compliance.
- Demonstrated reliability in a fast-paced healthcare environment, contributing to efficient operations and critical patient care.
- Coordinate with medical staff to support urgent and routine transfusion needs, prioritizing patient safety and care.
- Safely transport and deliver blood products to various hospital departments while ensuring accuracy, timeliness, and compliance with medical protocols.
Store Associate
Dollar Tree
07.2023 - 01.2024
- Assisted customers with product selections, providing exceptional service and enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays, ensuring compliance with company standards.
- Operated point-of-sale systems accurately, processing transactions efficiently to minimize wait times.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
Key Holder/Assistant Manager
Shoe Department
07.2022 - 05.2023
- Ensured that the store was properly organized, customer complaints were promptly addressed, and questions were promptly answered.
- Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies.
- Instructed the team on how to use effective upselling and cross-selling strategies. Was in charge of training and supervising associates in customer service and sales techniques. Inspired and motivated employees to achieve high levels of performance.
- Increased sales by providing excellent customer service and following standard procedures.
- Monitored sales floor for theft prevention and safety compliance.
Cashier Team Lead
Food Lion
12.2020 - 04.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Helped customers complete purchases, locate items and join reward programs.
- Educated employees on register use, merchandising and customer service.
Education
Associate of Arts - Liberal Arts And General Studies
Onondaga Community College
Syracuse, NY05-2026
Skills
- Customer Service & Communication: Skilled in providing excellent customer support, resolving issues, and building positive relationships with clients and staff
- Leadership & Team Support: Experience training, mentoring, and guiding team members to meet performance and service goals
- Operational Oversight: Knowledgeable in daily store operations, cash handling, inventory management, and workplace compliance
- Quality Assurance & Accuracy: Strong attention to detail in verifying documentation, maintaining records, and ensuring compliance with standards
- Time Management & Reliability: Proven ability to prioritize tasks, meet deadlines, and perform under pressure in both retail and healthcare settings
- Problem-Solving & Adaptability: Adept at identifying issues quickly, implementing solutions, and adapting to fast-paced environments
Hobbies
- Video Editing/ Youtube Channel.
- Playing Basketball.
- Sketching.
- Long Walks Through The City.
- Beat Producing.
- Watching Various Sports.
Timeline
Quality Control
New York Presbyterian Cornell - Weill Center
01.2024 - Current
Store Associate
Dollar Tree
07.2023 - 01.2024
Key Holder/Assistant Manager
Shoe Department
07.2022 - 05.2023
Cashier Team Lead
Food Lion
12.2020 - 04.2022
Associate of Arts - Liberal Arts And General Studies
Onondaga Community College