Branch manager with extensive expertise in industrial plumbing and HVAC distribution, driving operational excellence, sales growth, and profit management while fostering team development and enhancing customer service.
Overview
24
24
years of professional experience
Work History
Branch Manager
Daikin Comfort
Brantford, Ontario
11.2024 - Current
Drove profits and increased sales by enhancing customer service and providing effective leadership
Analyzed sales trends to pinpoint opportunities for growth and strategic initiatives
Oversaw operations of front counter and warehouse teams to ensure seamless service delivery
Developing team members and setting expectations
Branch Manager
Noble Corporation
Brantford, Ontario
05.2018 - 11.2024
Successfully opened a new branch from the ground up
Oversaw daily branch operations to ensure smooth functionality
Executing on sales and GM targets
Established branch presence in the market through cold calls and direct customer assistance
Led and developed team members by setting a strong example
Branch Manager
ACKLANDS-GRAINGER
Brantford, Ontario
11.2008 - 01.2018
Develop forecasts and manage branch profit and loss, proactively adjusting objectives and business plans to exceed targets.
Manage day-to-day operations, including sales order management and inventory control, to ensure seamless branch functionality.
Assess local market conditions and identify current and prospective sales opportunities.
Foster inspiring team environment through open communication and active listening to address team feedback and resolve conflicts.
Manager and Large Account Specialist
FASTENAL
Brantford, Ontario
01.2003 - 11.2008
Supported service needs for Fastenal Canada’s largest account, ensuring client satisfaction and retention.
Conducted ethical, professional sales efforts, enhancing company reputation and client trust.
Prepared and distributed weekly open purchase order and backorder reports for senior management, facilitating informed decision-making.
Met with management to define new product requirements and documented specifications with product development.
Education
Fundamentals of Finance for Decision Making
DeGroote School of Business
Hamilton, ON
01-2018
Ontario Secondary School Diploma, B.C.I. & V.S. -
Brantford, ON
01-2003
Skills
Branch management
Sales management
Sales analysis
Profit management
Inventory management
Team development
Client management
EDUCATION and PROFESSIONAL DEVELOPMENT
Daikin Key, Branch Manager and Leadership Training - Houston, TX 2025