Tyler Callahan
Phoenix,AZ
Summary
Proven leader in Operations Management and Staff Development, I excelled at Stingley Management by enhancing customer satisfaction and fostering a culture of continuous improvement. Leveraging skills in Business Analysis and Customer Service Management, I led teams to surpass organizational goals through strategic resource allocation and effective mentoring.
Overview
12
12
years of professional experience
Work History
General Manager of Operations
Stingley Management
Phoenix, AZ
03.2017 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Department Manager
McDonalds
Silver City, NM
01.2014 - 02.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Acting Store Manager
Taco Bell
Silver City, NM
02.2012 - 11.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Skills
- Operations Management
- Staff Development
- Business Analysis
- Customer Service Management
Accomplishments
Have a certificate from Hamberger University in Chicago from becoming a store manager
Certified surf safe Proctor
Made store manager of the year in 2021
Timeline
General Manager of Operations
Stingley Management
03.2017 - Current
Department Manager
McDonalds
01.2014 - 02.2017
Acting Store Manager
Taco Bell
02.2012 - 11.2013