Tyler Castor
Santa Barbara,CA
Summary
Dedicated and experienced manager with over 10 years in movie theatre management and a proven track record in team leadership, operational efficiency, and customer satisfaction. Proven ability to support senior management and improve processes in fast-paced environments. Strong interpersonal and communication skills, with a keen eye for detail and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
General Manager
Metropolitan Theatres Corporation
06.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Personal Assistant to Lidia Sierra
Rustys Pizza Parlor
11.2014 - 06.2015
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Call Center Phone Representative
Rustys Pizza Parlor
10.2013 - 11.2014
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered consistent quality service by adhering to company policies and procedures.
- Participated in regular performance evaluations, consistently meeting or exceeding established targets.
- Maintained detailed records of customer interactions for accurate tracking and reporting purposes.
Education
Associate of Science - Business Administration
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Santa Barbara High School
Santa Barbara, CA06-2015
Skills
- Leadership & Team Management: Strong ability to lead diverse teams, fostering collaboration and high performance
- Operational Efficiency: Expertise in streamlining processes and improving operational workflows
- Customer Service Excellence: Committed to delivering exceptional service and building long-lasting customer relationships
- Financial Management: Proficient in budgeting, forecasting, and financial reporting
- Communication Skills: Excellent verbal and written communication skills, with a talent for negotiation and conflict resolution
- Project Management: Experienced in managing multiple projects simultaneously with strong attention to detail
- Problem Solving: Ability to identify issues and implement effective solutions quickly
Best Theatre in SB - Independent Award Nominee, 2024
Recognized for outstanding excellence in operations and customer service.
Employee of the Month
- Rusty’s Pizza - December, 2013 – Honored for exemplary performance in the phone center.
California Academic Decathlon
1st Place for Fine Arts Exam, 2011 – Acknowledged for exceptional knowledge and understanding in fine arts.
Timeline
General Manager
Metropolitan Theatres Corporation
06.2015 - Current
Personal Assistant to Lidia Sierra
Rustys Pizza Parlor
11.2014 - 06.2015
Call Center Phone Representative
Rustys Pizza Parlor
10.2013 - 11.2014
Associate of Science - Business Administration
Santa Barbara City College
High School Diploma -
Santa Barbara High School
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