Tyler Cavanaugh

Innovative and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Supervised squads of seven to ten employees starting as a lead communications operator in January of 2021. Duties include monitoring calls and radio traffic on a monthly basis, writing PMGs, enforcing discipline when necessary, submitting payroll, and encouraging employee growth.
• Became a cross-trained operator in October of 2018 excelling in dealing with high stress calls and radio traffic while exceeding professional standards. Began learning and practicing supervisory duties while also contributing to bureau projects including a schedule redesign and creating a digital space to house training paperwork.
• Implemented the scheduling software “InTime” into the Communications Bureau.
• Tracks staffing statistics and trends, organizing the data in Microsoft Excel for Management’s use.
• Trained several employees in both 911 and radio positions as well as facilitating all training regarding “InTime.”
• Continuously keeps a positive attitude while dealing with callers and coworkers while practicing effective communication.
• Works closely with Managers on projects pertaining to staffing, training, and various policy implementation or adjustment.

• City of Phoenix Engaging Leaders class, 2023
• Certified Training Operator class, 2019
• Crisis Intervention Team for Dispatch training, 2019
• NCIC/ACIC and ACJIS, 2018 – 2024