Samantha L Dickinson
Fort Johnson,LA
Summary
Professional parts specialist with strong background in inventory management, customer service, and technical knowledge. Known for effective collaboration, adaptability, and delivering results. Skilled in identifying and sourcing parts, maintaining accurate records, and providing top-notch support to clients and team members. Reliable, flexible, and driven by high standards.
Diligent inventory with comprehensive background in parts consulting and proven track record of effectively managing inventory and providing superior customer service. Demonstrated ability to identify and source parts accurately while resolving issues promptly. Skilled in utilizing inventory management systems and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Parts Consultant
Walker Automotive BMW&MERC
04.2024 - Current
- Back counter/front counter
- Bill, quote, and sell parts, check SPORD sheets, call customers to let them know when parts will be in or are in
- Cultivated lasting client relationships through excellent communication skills and consistent followups.
- Conducted regular inventory audits, resulting in reduced discrepancies and improved stock accuracy.
- Implemented a barcode scanning system that streamlined order processing workflow, reducing errors significantly.
Parts Consultant
Fowler Dodge
10.2023 - 03.2024
- Wholesale, Front counter, Estore (online store)
- Bill, Quote, Ship out parts, Help Customers on the Phone, Inventory, and Warranty Parts, Get Rid of Scraps, and clear off SPORD Shelfs, Ship out Estore orders
- Cultivated lasting client relationships through excellent communication skills and consistent followups.
- Conducted regular inventory audits, resulting in reduced discrepancies and improved stock accuracy.
- Implemented a barcode scanning system that streamlined order processing workflow, reducing errors significantly.
- Managed returns efficiently, improving customer experience while minimizing losses for the company.
- Coordinated with shipping providers to expedite deliveries and resolve any shipping-related issues promptly.
- Troubleshot issues, offering timely solutions to maintain customer trust and loyalty.
Parts Consultant
Fowler Volkswagen
02.2020 - 10.2023
- Wholesale, Back counter, Front counter
- Bill, Quote, Ship out parts, Help Customers on the Phone, Inventory, and Warranty Parts, Get Rid of Scraps, and clear off SPORD Shelfs
- Cultivated lasting client relationships through excellent communication skills and consistent followups.
- Conducted regular inventory audits, resulting in reduced discrepancies and improved stock accuracy.
- Implemented a barcode scanning system that streamlined order processing workflow, reducing errors significantly.
- Managed returns efficiently, improving customer experience while minimizing losses for the company.
Parts Consultant
Fowler Honda
10.2019 - 02.2020
- Bill and Quote Parts to Retail customers, Help Back Counter
Assistant Manager
Napa Auto Parts
07.2016 - 10.2019
- Retail Team Lead, Counter, Safety Coordinator, Delivery Driver, Merchandising, Commercial Accounts, and currently transitioning into the ASM role
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assembly tech
Sooner cycles
04.2015 - 06.2016
- Assembles all ATVs, Dirt bikes, Go Karts, and UTVs
Baker
Walmart Neighborhood Market
10.2015 - 04.2015
- Baked bread, sliced meats, and took care of friers and the Hot case
Education
High school -
Moore high school
Skills
- Technical aptitude
- Parts identification
- Ordering parts
- Problem-solving skills
- Improving customer satisfaction
- Shipping coordination
- Returns processing
- Returns management
- Team building
- Computer Literacy
- Inventory Management
Timeline
Parts Consultant
Walker Automotive BMW&MERC
04.2024 - Current
Parts Consultant
Fowler Dodge
10.2023 - 03.2024
Parts Consultant
Fowler Volkswagen
02.2020 - 10.2023
Parts Consultant
Fowler Honda
10.2019 - 02.2020
Assistant Manager
Napa Auto Parts
07.2016 - 10.2019
Baker
Walmart Neighborhood Market
10.2015 - 04.2015
Assembly tech
Sooner cycles
04.2015 - 06.2016
High school -
Moore high school
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