Harley Warren
Victoria,TX
Summary
Proven Marketing Manager boosting brand awareness and customer service success rates at Allen Samuels GMC. Expert in digital marketing and promotional planning, adept at developing strategies that enhance market presence. Skilled in technical aptitude and customer service, significantly improving service success rates without exceeding a single numerical percentage.
Overview
3
3
years of professional experience
Work History
Parts Consultant
Victory GMC
02.2024 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Customer Service
Aggieland Chevrolet
08.2022 - 08.2023
- Worked with customer service representatives to handle escalated customer issues.
- Supported professional development of bilingual customer service agents.
- Conducted customer service training sessions for new team members.
- Increased customer service success rates by quickly resolving issues.
Marketing Manager
Allen Samuels GMC
02.2022 - 08.2022
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Education
Bachelor of Science - Sports Management
Tarleton State University
Stephenville, TX08.2025
Skills
- Technical aptitude
- Customer Service
- Promotional planning
- Marketing support
- Marketing techniques knowledge
- Marketing and sales
- Digital marketing knowledge
Timeline
Parts Consultant
Victory GMC
02.2024 - Current
Customer Service
Aggieland Chevrolet
08.2022 - 08.2023
Marketing Manager
Allen Samuels GMC
02.2022 - 08.2022
Bachelor of Science - Sports Management
Tarleton State University
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