Tyler Celauro
Bethlehem,PA
Summary
Dynamic operations manager with a proven track record at SkyZone Entertainment, excelling in team management and customer engagement. Enhanced service quality through streamlined processes and effective training initiatives, significantly reducing workplace accidents. Skilled in inventory control and fostering a collaborative environment, driving both employee retention and brand awareness.
Overview
7
7
years of professional experience
Work History
Ambassador
QVC Distribution Center
Bethlehem, PA
03.2024 - Current
- Operated material handling equipment to efficiently transport products within distribution center.
- Collaborated with team members to maintain clean and organized workspaces, ensuring safety compliance.
- Monitored product quality during picking and packing processes to uphold company standards.
- Supported training initiatives for new hires, improving onboarding experience and operational knowledge.
- Conducted regular inspections of equipment to ensure optimal functionality and safety adherence.
- Participated in team meetings to discuss workflow challenges and propose effective solutions for improvement.
- Collaborated with management to identify skill gaps and tailor training programs accordingly.
- Facilitated hands-on training sessions for new hires to ensure effective onboarding and skill acquisition.
Operations Manager
SkyZone Entertainment
Topeka Kansas
10.2021 - 11.2023
- Streamlined daily operations to enhance team efficiency and service quality.
- Developed and implemented safety protocols, ensuring compliance with industry standards.
- Managed inventory levels, reducing waste through effective stock control measures.
- Trained and mentored staff on operational best practices and customer service techniques.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Oversaw scheduling and resource allocation, optimizing workforce productivity during peak hours.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Team Lead
SkyZone Entertainment
Topeka, KS
02.2021 - 10.2021
- Led team in daily operations, ensuring compliance with safety standards and procedures.
- Trained new staff on operational protocols and customer service best practices.
- Oversaw inventory management, optimizing stock levels to enhance efficiency.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Barista Trainer
Starbucks
Topeka, KS
09.2019 - 2023
- Trained new baristas on espresso preparation and beverage crafting techniques.
- Ensured adherence to food safety and sanitation standards during training sessions.
- Provided ongoing mentorship to improve barista performance and customer service skills.
- Collaborated with store management to identify training needs and implement solutions.
- Monitored inventory levels of training supplies, ensuring availability for effective sessions.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
Education
High School Diploma -
Alexis I DuPont High School
Wilmington, DE06.2019
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
Timeline
Ambassador
QVC Distribution Center
03.2024 - Current
Operations Manager
SkyZone Entertainment
10.2021 - 11.2023
Team Lead
SkyZone Entertainment
02.2021 - 10.2021
Barista Trainer
Starbucks
09.2019 - 2023
High School Diploma -
Alexis I DuPont High School