Computer Building, Hiking, Kenjutsu, Video Games, Star Wars Enthusiast, Calisthenics
Tyler Cermak
Kent,OH
Summary
IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Assembly Associate
SSP
Twinsburg, OH
02.2026 - Current
- Operated assembly tools and equipment to construct components accurately and efficiently.
- Expedited order fulfillment through effective prioritization of tasks and time management skills.
- Maintained accurate records of completed assemblies, ensuring proper documentation for quality assurance purposes.
- Conducted quality inspections on assembled products to ensure compliance with standards.
Service Desk Analyst
AtNetPlus
Stow, OH
05.2024 - 10.2025
- Delivered Tier 1 and Tier 2 remote support to multiple client environments using RMM and PSA tools.
- Demonstrated strong interpersonal skills while supporting a diverse pool of clients via phone, email, and remote tools.
- Diagnosed and resolved issues related to Windows OS, Office 365, printers, VPNs, network connectivity, and endpoint hardware.
- Supported Active Directory and Admin Center tasks, including user creation, group policy crafting, configuring MFA, and device management.
- Maintained strict compliance with security policies, access controls, and data-handling procedures.
- Consistently exceeded SLA metrics through efficient triage and ticket prioritization.
Banquet Coordinator
Sheraton Suites
Cuyahoga Falls, OH
11.2023 - 05.2024
- Coordinated table layouts, seating charts, and room configurations for events of varying sizes.
- Collaborated with operations teams to ensure event technology and hardware were properly configured.
- Monitored and tracked event requirements using spreadsheets and digital scheduling.
- Used problem-solving skills to resolve last-minute changes to event schedules, layouts, and guest needs.
Restaurant Supervisor / Bartender / Server
Red Lobster
Cuyahoga Falls, OH
01.2022 - 09.2023
- Supervised daily front-of-house operations, ensuring consistent service quality during high-volume shifts.
- Delivered exceptional guest service by resolving complaints, addressing special requests, and ensuring positive dining experiences.
- Assisted with opening and closing procedures, including cash handling, registers, safe counts, and daily reports.
- Provided exceptional table service, processed orders using POS systems, and maintained high accuracy for requests under pressure.
Education
Bachelor of Science - Information Technology / Cybersecurity
Kent State University
Kent, OH05-2027
Skills
- Network Security Monitoring
- Cloud Security
- Forensic Analysis
- Website Design
- Incident Management
- Malware Analysis
- Desktop Hardware Assembly
- Adaptive learning
Certification
- MS-900
- SC-900
- ISC2 Certified in Cybersecurity (CC)
- Ohio Firefighter I & II
- EMT
- Pursuing: CompTIA Security+ (Expected 2026)
Interests
Timeline
Warehouse Assembly Associate
SSP
02.2026 - Current
Service Desk Analyst
AtNetPlus
05.2024 - 10.2025
Banquet Coordinator
Sheraton Suites
11.2023 - 05.2024
Restaurant Supervisor / Bartender / Server
Red Lobster
01.2022 - 09.2023
Bachelor of Science - Information Technology / Cybersecurity
Kent State University