Tyler Cohen
East Meadow,NY
Summary
Professional with solid background in management and operations, ready to excel in leadership. I'm known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
5
5
years of professional experience
Work History
Social Media Manager
Riko's
11.2023 - Current
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Analyzed performance metrics to refine content strategies and optimize audience reach.
- Created engaging content across platforms, aligning messaging with marketing goals.
- Monitored social media trends and competitive landscape to inform strategic decisions.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Assistant General Manager
Riko's
05.2023 - Current
- Managed daily operations to ensure efficiency and consistency in service delivery.
- Implemented quality control measures to maintain service standards and enhance client satisfaction.
- Led regular team meetings to promote accountability, set goals, and encourage employee feedback.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Server
Twisted Fork Brunch Company
12.2023 - 04.2024
- Processed transactions accurately using POS systems, handling cash and credit payments.
- Recommended daily specials to guests, enhancing their dining experience and driving sales.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lead Server
Moonshine Alley
10.2022 - 05.2023
- Supervised team of servers to ensure exceptional customer service and operational efficiency.
- Trained new staff on menu items, service techniques, and company standards to enhance performance.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
Riko's
07.2021 - 05.2023
- Delivered exceptional customer service by addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in training new servers on menu items and service protocols.
Shift Manager
Riko's
08.2021 - 09.2022
- Supervised team members to ensure adherence to operational standards and safety protocols.
- Managed inventory levels to optimize stock availability and minimize shortages.
- Coordinated shift schedules to maintain adequate staffing and efficient operations.
- Trained new employees on company policies, procedures, and equipment usage.
Host
Riko's
09.2020 - 07.2021
- Welcomed guests, providing friendly and efficient service to enhance dining experience.
- Managed reservations, ensuring accurate seating arrangements to optimize table turnover.
- Communicated daily specials and menu options, assisting guests with selections.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
Education
Business Management
SUNY, Farmingdale
Farmingdale, NYHospitality Management
Johnson & Wales University
Providence, RISkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Social media strategy
- Content development
- Event promotion
- Teamwork and collaboration
- Problem-solving
Timeline
Server
Twisted Fork Brunch Company
12.2023 - 04.2024
Social Media Manager
Riko's
11.2023 - Current
Assistant General Manager
Riko's
05.2023 - Current
Lead Server
Moonshine Alley
10.2022 - 05.2023
Shift Manager
Riko's
08.2021 - 09.2022
Server
Riko's
07.2021 - 05.2023
Host
Riko's
09.2020 - 07.2021
Business Management
SUNY, Farmingdale
Hospitality Management
Johnson & Wales University
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