Tyler Colassaco
Appleton,United States
Summary
Recent graduate with foundational knowledge in Criminal Justice and hands-on experience gained through academic projects and internships. I Demonstrate strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Assistant Project Manager
Nasi Roofing
03.2024 - Current
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly
- Planned, monitored and analyzed project costs to meet financial goals
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets
- Supported timely project delivery by proactively identifying risks and developing mitigation plans
Warehouse Manager
Black Duck Partners
09.2023 - 03.2024
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements
Commercial Roofer
Nasi Roofing
04.2023 - 08.2023
- Optimized workflow by organizing tools and equipment efficiently at job sites
- Completed routine maintenance tasks, prolonging the lifespan of various commercial roofs
- Contributed to company growth by consistently delivering top-notch commercial roofing services
- Adhered to all safety practices for personal and team protection
- Increased project efficiency by implementing effective roofing materials and techniques
- Achieved positive client feedback through meticulous attention to detail during installation and post-installation inspections
Customer Service Representative
Planet Fitness
12.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
Commercial Roofer
Warner Roofing
05.2022 - 10.2022
- Completed routine maintenance tasks, prolonging the lifespan of various commercial roofs
- Enhanced team collaboration for timely project completion through clear communication and task delegation
- Oversaw subcontractor teams to maintain adherence to project timelines and quality standards
- Installed new decking and flashing
- Improved customer satisfaction by promptly addressing concerns and providing tailored solutions
- Implemented innovative solutions for challenging commercial roofing projects, resulting in high-quality installations
Customer Service Representative
Planet Fitness Gym
10.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Participated in training programs to enhance product knowledge and customer service skills
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up
Commercial Roofer
Nasi Roofing
05.2021 - 08.2021
- Optimized workflow by organizing tools and equipment efficiently at job sites
- Performed thorough inspections to identify potential issues, ensuring long-lasting roof installations
- Oversaw subcontractor teams to maintain adherence to project timelines and quality standards
- Provided expert guidance on suitable roofing materials based on building specifications and climate factors
- Implemented innovative solutions for challenging commercial roofing projects, resulting in high-quality installations
- Improved customer satisfaction by promptly addressing concerns and providing tailored solutions
Mechanic Helper
Ryan Ofstad
09.2018 - 05.2020
- Preserved shop equipment functionality through proper usage, cleaning, maintenance checks, and reporting any malfunctions promptly
- Used diagnostic tools effectively on various makes and models to identify issues accurately and expedite the repair process
- Dismounted and mounted wheels and tires for balancing, repair, and replacement
- Checked batteries and fuses to troubleshoot electrical problems
Education
Criminal Justice -
Fox Valley Technical College
Appleton, WI05.2023
Skills
- Conflict resolution skills
- Safety and security enforcement
- Project Management
- Advanced problem solving
- Logical reasoning
- Innovative thinking
- De-Escalation Techniques
- Calm and Effective Under Pressure
Timeline
Assistant Project Manager
Nasi Roofing
03.2024 - Current
Warehouse Manager
Black Duck Partners
09.2023 - 03.2024
Commercial Roofer
Nasi Roofing
04.2023 - 08.2023
Customer Service Representative
Planet Fitness
12.2022 - 04.2023
Commercial Roofer
Warner Roofing
05.2022 - 10.2022
Customer Service Representative
Planet Fitness Gym
10.2021 - 05.2022
Commercial Roofer
Nasi Roofing
05.2021 - 08.2021
Mechanic Helper
Ryan Ofstad
09.2018 - 05.2020
Criminal Justice -
Fox Valley Technical College
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