Tyler Cook
Louisville,KY
Summary
Motivated and skilled Help Desk Technician with hands-on experience supporting users through ticketing systems, resolving technical issues efficiently, and managing network infrastructure. Proven success handling help desk operations for high-demand environments, including Fort Knox networks and various small businesses. Skilled in Active Directory, VPN troubleshooting, remote desktop tools, and basic networking support. Adept at providing excellent customer service, maintaining secure and reliable systems, and working collaboratively with IT teams to ensure uptime and user satisfaction. Committed to delivering fast, accurate solutions while continuously improving technical knowledge and support processes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Field Support Technician
God Particle IT
02.2025 - Current
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Efficiently troubleshot and repaired Network equipment to cut company costs and maximize productivity.
IT Technical Support Intern
God Particle IT
01.2024 - 02.2025
- Updated and maintained the network at the Fort Knox military base
- Handled and resolved incoming help desk tickets for multiple small business clients, providing remote and onsite support for hardware, software, and network issues.
- Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
Education
Bachelors of Information Technology - Cyber Security
Northern Kentucky University
Highland Heights, KY04-2026
Skills
- Windows 10/11 Support
- System administration
- Active Directory User Management
- Ticket Systems
- Basic Networking
- Remote support
- Customer Service and Support
- Team collaboration
- Microsoft Office 365 Troubleshooting
Certification
- Google IT Support Certificate
Timeline
IT Field Support Technician
God Particle IT
02.2025 - Current
IT Technical Support Intern
God Particle IT
01.2024 - 02.2025
Bachelors of Information Technology - Cyber Security
Northern Kentucky University
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