Tyler Cook
Morganton,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Manager of Daily Operation
Asbury's Septic Tank Cleaning & Backhoe Service
Morganton, NC
06.2010 - 09.2025
- Supervised septic tank cleaning operations and ensured compliance with safety standards.
- Coordinated backhoe service schedules to optimize resource allocation and efficiency.
- Trained staff on equipment operation and maintenance procedures for safety and effectiveness.
- Managed customer service inquiries to enhance client satisfaction and service reliability.
- Oversaw inventory management for supplies and equipment for continuous operations.
- Developed workflow processes to improve operational efficiency in septic services.
- Implemented training programs for new hires to ensure operational consistency and quality.
- Conducted site assessments to determine appropriate septic solutions for clients' needs.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
High School Diploma -
Halliburton
05-2012
Some College (No Degree) - Nursing
Western Piedmont Community College
Skills
- Equipment maintenance
- Vendor negotiation
- Compliance management
- Staff training
- Customer relationship management
- Conflict resolution
- Team leadership
- Effective communication
- Problem solving
- Empathy and patience
- Relationship building
- Stress management
- Product education
- Senior leadership support
- Appointment scheduling
- Quality assurance
- Verbal and written communication
- Call logging
- Adaptability and flexibility
- Documentation and reporting
- Payment processing
- Complaint handling
- Customer relations
- Teamwork
- Problem-solving aptitude
Timeline
Manager of Daily Operation
Asbury's Septic Tank Cleaning & Backhoe Service
06.2010 - 09.2025
High School Diploma -
Halliburton
Some College (No Degree) - Nursing
Western Piedmont Community College