Tyler Coppola
Buffalo,NY
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, with keen organizational skills, honed at Outback Steakhouse. Proven ability to enhance guest satisfaction through effective communication and teamwork. Experienced in maintaining high standards of cleanliness and safety, while thriving in fast-paced environments. Committed to delivering results and fostering positive experiences.
Overview
12
12
years of professional experience
Work History
Service Crew Member
Towne Automotive
Buffalo, Ny
09.2024 - Current
- Moved customer vehicles between service lanes, parking areas, and delivery points.
- Assisted service advisors by guiding customers and organizing incoming appointments.
- Cleaned service bays, waiting areas, and work surfaces to maintain safe conditions.
- Shuttled vehicles for pickup, drop-off, and internal department transfers.
- Inspected vehicle interiors and exteriors before and after service visits.
- Refilled fluids, checked tire pressure, and supported basic vehicle readiness tasks.
- Coordinated lot organization to improve traffic flow and vehicle accessibility.
- Supported technicians by retrieving parts, tools, and vehicles as needed.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Military Police Officer
Army Reserve
Fort Drum, NY
07.2014 - Current
- Conducted law enforcement patrols to deter crime and maintain order on assigned installations.
- Enforced military laws, regulations, and traffic control procedures during base security operations.
- Responded to incidents, secured scenes, and coordinated appropriate emergency or investigative actions.
- Prepared detailed reports documenting arrests, violations, and incident findings for command review.
- Maintained weapons, communications equipment, and protective gear readiness for operational deployment.
- Supported force protection efforts by identifying vulnerabilities and recommending security improvements.
- Supervised detainee handling procedures while ensuring compliance with custody and safety standards.
- Trained personnel on patrol tactics, rules of engagement, and emergency response protocols.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
Chef
Outback Steakhouse
Buffalo, NY
06.2015 - 02.2026
- Prepared menu items following Outback Steakhouse recipes and portion standards.
- Executed grill, sauté, and fry station tasks with consistent timing and quality.
- Monitored food safety and sanitation practices throughout kitchen operations.
- Coordinated with front-of-house staff to deliver accurate, timely orders.
- Maintained clean workstations, equipment, and prep areas during busy service.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Manager
Outback Steakhouse
Buffalo, NY
07.2021 - 08.2025
- Directed daily restaurant operations, ensuring consistent service, food quality, and guest satisfaction.
- Trained team members on service standards, menu knowledge, and operational procedures.
- Monitored inventory levels and ordering needs to support uninterrupted kitchen and bar operations.
- Resolved guest concerns promptly, maintaining positive dining experiences and brand standards.
- Enforced food safety, sanitation, and compliance practices throughout front and back of house.
- Coordinated opening and closing procedures, maintaining accurate cash handling and readiness.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Pest Control Technician
Suburban Pest Control
Buffalo, NY
01.2020 - 12.2020
- Inspected residential and commercial properties for pest activity, entry points, and sanitation conditions.
- Applied approved treatments using sprayers, dusters, bait stations, and other pest control equipment.
- Identified pest species and selected targeted control methods based on infestation severity and site conditions.
- Sealed cracks and advised customers on sanitation practices to reduce future infestations.
- Documented service findings, treatment details, and follow-up recommendations for accurate account records.
- Maintained service vehicle, tools, and chemicals in compliance with safety and regulatory standards.
- Communicated treatment plans clearly to customers and answered questions about prevention and safety.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
Server/Bartender
Outback Steakhouse
Buffalo, NY
07.2018 - 01.2019
- Greeted guests promptly and delivered attentive dining service aligned with steakhouse hospitality standards.
- Took food and beverage orders accurately and entered requests into POS system.
- Prepared cocktails, beer, and wine while following responsible alcohol service guidelines.
- Recommended menu items and beverage pairings to support suggestive selling efforts.
- Processed guest payments accurately and handled cash, credit, and receipt transactions.
- Resolved guest concerns professionally and adjusted service to support positive dining experiences.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
Education
Associate of Science - Social Psychology
American Military University
Online02.2023
Bachelor of Arts - Culinary
Culinary Institute of America
Fort Lee, VA11.2017
High School Diploma -
Hamburg Highschool
Hamburg, NY06.2014
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Stress tolerance
- Reliability and punctuality
- Teamwork and collaboration
Timeline
Service Crew Member
Towne Automotive
09.2024 - Current
Manager
Outback Steakhouse
07.2021 - 08.2025
Pest Control Technician
Suburban Pest Control
01.2020 - 12.2020
Server/Bartender
Outback Steakhouse
07.2018 - 01.2019
Chef
Outback Steakhouse
06.2015 - 02.2026
Military Police Officer
Army Reserve
07.2014 - Current
Associate of Science - Social Psychology
American Military University
Bachelor of Arts - Culinary
Culinary Institute of America
High School Diploma -
Hamburg Highschool