Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager
TYLER COX

TYLER COX

Satellite Beach,FL

Summary

Effective leader bringing proven skills in executive, management and employee coaching. Polished communicator and presenter skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

22
22
years of professional experience

Work History

Master General Agent, Senior Manager

Globe Life American Income Division
04.2019 - 06.2023
  • Provided strong leadership to enhance team productivity and morale.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
  • Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
  • Recruited, coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Business Accounts Manager

Cellular Sales Verizon
12.2017 - 03.2019
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Business Owner/Operator

Never Settle Fishing, LLC
01.2014 - 12.2017
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Deep sea commercial fishing and private deep sea fishing charters.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Fire Lieutenant

Brevard County Fire Rescue
10.2001 - 03.2014
  • Served as a firefighter, paramedic, and promoted to Lieutenant.
  • Reported to Fire Chief and served as Strategic Planning Officer.
  • Selected to Brevard County Performance Measure committee.
  • Optimized fire services management with introduction of new systems, policies, procedures and tools.
  • Budget preparation and management.
  • Committee member, countywide Performance Management.
  • Grant research, writing and submission.
  • Quality Assurance Officer for EMS division.

Education

Bachelor of Arts - Public Administration

Barry University
Miami, FL

Paramedic -

Brevard Community College
Palm Bay, FL

Firefighter I & II -

Central Florida Fire Academy
Orlando, FL

Skills

  • Influencing and Negotiating
  • Motivational Leadership and Team Relationships
  • Budget Administration
  • Data-Driven Decision-Making
  • Troubleshooting and Problem Resolution
  • Business Performance Management
  • Closing Techniques
  • Training Development, Materials and Documentation
  • Manager Coaching and Training
  • Sales Strategies, Presentation, Goals, and Meetings
  • Recruitment and Selection

Accomplishments

  • Supervised team of 33 staff members.
  • Managed team members in-office and virtually across 7 states.
  • Created a virtual training platform leading to Agency expansion and increased revenue.
  • Recruited, mentored and promoted 9 employees to manager and leadership positions.
  • Promoted to Regional Sales leader after 2 successful years in the sales department.
  • Qualified for Globe Life's National convention 2019-2022.
  • Graduate of Brevard County Executive Leadership program.
  • Earned "Brevard's Best", Excellence in Action award.
  • Eagle Scout, Boy Scouts of America.

Timeline

Master General Agent, Senior Manager

Globe Life American Income Division
04.2019 - 06.2023

Business Accounts Manager

Cellular Sales Verizon
12.2017 - 03.2019

Business Owner/Operator

Never Settle Fishing, LLC
01.2014 - 12.2017

Fire Lieutenant

Brevard County Fire Rescue
10.2001 - 03.2014

Bachelor of Arts - Public Administration

Barry University

Paramedic -

Brevard Community College

Firefighter I & II -

Central Florida Fire Academy

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