Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Cross

Poughkeepsie,NY

Summary

Results-oriented Store Manager at CVS Health focused on maximizing sales and optimizing customer satisfaction. Extensive experience in financial analysis, shrink mitigation, and inventory control, alongside a commitment to staff development. Implemented visual merchandising initiatives that boosted product visibility and strengthened customer loyalty.

Overview

11
11
years of professional experience

Work History

Store Manager

CVS Health
Red Hook, New York
01.2023 - Current
  • Managed store operations to consistently meet or exceed sales targets, and operational metrics.
  • Reviewed financial statements and activity reports to assess productivity and goal attainment.
  • Implemented visual merchandising strategies to enhance product presentation.
  • Resolved customer inquiries and complaints to bolster satisfaction and loyalty.
  • Oversaw inventory management, including cycle counts, audits, and shrinkage control.
  • Executed payroll operations and HR duties, maintaining compliance with company policies and labor regulations.
  • Managed a team of 25 colleagues, delegating tasks and monitoring performance.

Service Leader

Hannaford
Wappingers Falls, New York
09.2016 - 01.2019
  • Optimized staff productivity by coordinating workflow and assigning tasks efficiently.
  • Resolved customer complaints promptly to maintain a positive shopping experience.
  • Conducted on-the-job training for new staff members to ensure readiness.
  • Oversaw and ensured accurate execution of store opening and closing procedures to maintain operational efficiency.
  • Proactively addressed issues that arose during shifts to minimize disruptions.

Customer Service Supervisor

Kmart
Poughkeepsie, New York
09.2014 - 08.2016
  • Supervised daily operations of customer service department.
  • Resolved customer complaints promptly to maintain a positive shopping experience.
  • Oversaw and ensured accurate execution of store opening and closing procedures to maintain operational efficiency.

Education

Associate In science - Business Administration

Dutchess Community College
Poughkeepsie, NY
12.2021

Skills

  • Store and inventory management
  • Payroll and HR administration
  • Financial reporting and analysis
  • Policies and procedures implementation
  • Task delegation
  • Retail quality standards
  • Staff training and development
  • Visual merchandising
  • Customer relationship management
  • Asset protection and shrink mitigation

Timeline

Store Manager

CVS Health
01.2023 - Current

Service Leader

Hannaford
09.2016 - 01.2019

Customer Service Supervisor

Kmart
09.2014 - 08.2016

Associate In science - Business Administration

Dutchess Community College

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