Tyler Curran
Essex Junction
Summary
Knowledgeable Bank Teller. Proficient in managing branch operations and assisting with customer inquiries, ensuring smooth daily functions. Demonstrated excellent organizational and communication skills, contributing to cohesive team environment and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Branch Assistant
CBNA
South Burlington, VT
07.2021 - 07.2023
- Assisted customers with account inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently, contributing to seamless branch operations.
- Collaborated with team members to streamline workflow and improve service delivery.
- Supported branch manager in daily administrative tasks and operational needs.
- Utilized banking software to update account information and monitor transaction accuracy.
- Trained new staff on branch procedures, enhancing team efficiency and knowledge sharing.
- Aided in staff training initiatives, sharing knowledge and expertise to build a stronger workforce.
- Maintained strict confidentiality of sensitive information pertaining to both clients and employees.
- Supported CSR to open personal and business accounts when needed.
Senior Bank Teller
CBNA
South Burlington, VT
11.2019 - 07.2021
- Supervised daily operations, ensuring compliance with banking regulations and internal policies.
- Trained and mentored junior tellers, enhancing team performance and customer service skills.
- Processed complex transactions, maintaining high accuracy in cash handling and customer account management.
- Improved customer experience by resolving issues promptly and effectively during transactions.
- Monitored inventory of cash supplies, optimizing resource allocation to meet branch needs effectively.
Teller
CBNA
South Burlington, VT
12.2018 - 11.2019
- Processed customer transactions efficiently, ensuring accuracy and adherence to policies.
- Managed cash drawer effectively, balancing at the end of each shift.
- Assisted customers with account inquiries, providing exceptional service and support.
- Collaborated with team members to streamline transaction processes and improve workflow efficiency.
- Maintained compliance with regulatory requirements and internal controls consistently.
Front of House Manager
Mirabelles Cafe
Burlington, VT
01.2016 - 10.2018
- Oversaw daily operations, ensuring efficient service delivery and optimal customer experience.
- Trained and mentored front-of-house staff, fostering a collaborative team environment.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed and maintained schedules to ensure adequate staffing during peak hours.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
Bachelor of Science - Hospitality And Restaurant Management
New England Culinary Institute
Montpelier, VT06.2014
Associate of Arts - Baking And Pastry
New England Culinary Institute
Montpelier, VT06.2012
Skills
- Organizational expertise
- Customer and client relations
- Sales proficiency
- Cash handling experience
- Teller transactions
- Account confidentiality
- Banking regulations
- Teamwork and collaboration
- Fast learner
- Customer service
- Reliability
Timeline
Retail Branch Assistant
CBNA
07.2021 - 07.2023
Senior Bank Teller
CBNA
11.2019 - 07.2021
Teller
CBNA
12.2018 - 11.2019
Front of House Manager
Mirabelles Cafe
01.2016 - 10.2018
Bachelor of Science - Hospitality And Restaurant Management
New England Culinary Institute
Associate of Arts - Baking And Pastry
New England Culinary Institute