Tyler Dawkins
Oklahoma City
Summary
Dedicated management professional with experience leading high-performing teams. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Proficient tire technician with excellent customer relations and conflict management skills, as well as proven skills in working with different vehicle components. Familiar with performing quick and efficient work to meet challenging daily demands. Bringing several years of related experience and looking for a permanent role with room for advancement.
Overview
6
6
years of professional experience
Work History
Tire Technician
Sam's Club
01.2025 - Current
- Maximized efficiency by coordinating changing and rotating of tires.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Maintained and managed tire and hardware inventory with regular stock assessments.
Workflow Manager
Discount Tire
10.2019 - 01.2025
- Worked in a fast paced environment while still keeping high quality service.
- Provided guidance on best practices and standards to improve team productivity.
- Identified potential risks associated with existing processes and developed strategies for mitigating them.
- Implemented tools, technologies, and techniques for streamlining workflow operations.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Developed training modules and documentation to train staff.
- Minimized staff turnover through appropriate selection, orientation and training.
- Facilitated month-end closing processes, invoicing and journal entries.
- Identified operational process inefficiencies to recommend necessary improvements.
- Conducted quality, timely performance feedback and performance appraisals.
- Implemented and developed operational standards, policies and procedures.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Education
HIGH SCHOOL DIPLOMA -
Midwest CityInsight School of Oklahoma
12.2019
Skills
- Workflow Management
- Sales Initiatives
- Motivational Leadership
- Inventory Audits
- Employee Engagement
- Managing Operations and Efficiency Improvement Plans
- Employee Coaching and Mentoring
- High Quality of Work
- Skilled in both team and solo tasks
Timeline
Tire Technician
Sam's Club
01.2025 - Current
Workflow Manager
Discount Tire
10.2019 - 01.2025
HIGH SCHOOL DIPLOMA -
Midwest CityInsight School of Oklahoma