Tyler Delpha
Edmond,OK
Summary
I've been in customer service my entire career. Started out at Freddy's Frozen Custard and Steakburgers as during high school and was there for roughly 3 years. Afterwards, I did valet parking in downtown Oklahoma City for about a year. Throughout my high school into early college years, along with my main job, for five seasons, I worked my summers at Mac's Scooby Shack which is a snowcone stand in southeast Edmond. Spring of 2020 I worked for my church, setting up and tearing down the gym for their kids basketball league. That fall, I started as a server for Redrock Canyon Grill, getting promoted to headwait about a year and a half in. From there, worked my way up to being a key which I would describe as a part-time assistant manager. Getting my foot in the door to becoming an assistant manager full time for about a year and a half. Throughout my professional career, I've learned and experienced a lot but know that there is so much more to be had.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hal Smith Restaurants
11.2023 - 02.2025
- Oversee daily operations
- Manage servers ensuring guest expectations are exceeded
- Ensure food meets standards
- Resolve guest issues
- Count inventory biweekly and make orders twice a week
- Invoicing and data entry
Server
Hal Smith Restaurants
10.2020 - 11.2023
- Started out as a server and moved my way up to headwait, then key.
- As headwait, some responsibilities include entering server cashouts, ensuring it was done correctly. Along with assisting the manager with closing duties.
- As key, responsibilities included but are not limited to, opening and closing duties, overseeing daily operations, supervising servers, and maintaining standards of exceeding guest expectations.
Snow Slinger and Cashier
Mac's Scooby Shack
06.2015 - 05.2020
- Usually a one person job from open to close, handling cashier duties and, of course, making snowcones
- I also assisted in the operations of the mobile version. Driving my bosses truck with the trailer to events.
Valet
PARKING MANAGEMENT COMPANY
03.2018 - 08.2019
- Park and retrieve cars for guests
- Write tickets for parking violations
- Occasionally, take guests' luggage up to their room
Crew Member
Freddy's Frozen Custard & Steakburgers
05.2015 - 03.2018
- I was a cashier in the lobby and drive thru
- Made custard orders for the guests
- Stocked lobby and back of the store supplies
- Handled minor guest complaints
Education
Bachelor's degree - Finance and Insurance
University of Central Oklahoma
Edmond, OK12.2021
Skills
- Valet Parking
- Communication skills
- Management
- Supervising experience
- Customer service
- Guest Services
- Leadership
Accomplishments
Eagle Scout
Certification
Driver's License
ServSafe
Timeline
Assistant Manager
Hal Smith Restaurants
11.2023 - 02.2025
Server
Hal Smith Restaurants
10.2020 - 11.2023
Valet
PARKING MANAGEMENT COMPANY
03.2018 - 08.2019
Snow Slinger and Cashier
Mac's Scooby Shack
06.2015 - 05.2020
Crew Member
Freddy's Frozen Custard & Steakburgers
05.2015 - 03.2018
Bachelor's degree - Finance and Insurance
University of Central Oklahoma
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