Dedicated professional with exceptional customer service skills. Proven ability to enhance operational efficiency through effective communication and problem-solving, while swiftly handling day-to-day tasks.
Work History
Executive Case Resolution Team
Asurion
Nashville, US
09.2015 - Current
Delivered white-glove customer service to hundreds of customers weekly, ensuring high satisfaction and loyalty.
Led cross-functional teams to streamline operational processes, resulting in improved workflow and response times.
Collaborated within a team to analyze customer trends, supporting effective management of customer volume.
Utilized multiple computer systems and programs to complete daily workload.
Kitchen Staff
Burger King
Nashville, US
06.2023 - 09.2023
Prepared food items adhering to standardized recipes and safety guidelines to ensure quality and compliance.
Operated kitchen equipment, including fryers, grills, and ovens, to maintain high standards of food preparation.
Maintained cleanliness of work areas to comply with health regulations.
Supported team members during busy shifts, facilitating seamless operations and timely service.
Communicated directly with customers at the front desk and window for taking orders and payment.
ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.