Tyler Dood
Grand Rapids,MI
Summary
Meticulous Software Quality Assurance Engineer with over 3 years of experience assessing software system functionality through rigorous analysis and stress testing. Collaborative engineer with team-oriented approach to technical troubleshooting and analysis. User-focused perfectionist with fluency in various coding languages, rewriting flaws in record time.
Overview
8
8
years of professional experience
Work History
Software Quality Assurance Engineer
TeamGantt
01.2022 - Current
- Developed and executed QA test cases, scripts, and procedures to support automated validation of new development features and system maintenance.
- Collaborated closely with developers to identify, diagnose, and resolve software bugs across frontend and backend systems, improving defect resolution time by approximately 35%.
- Took ownership of debugging and fixing over 30 production issues in active codebases, contributing directly to product stability and feature readiness.
- Created and maintained automation scripts for regression and feature testing, enhancing test reliability and reducing manual effort across sprints.
- Supported continuous integration efforts by refining test coverage and contributing to smoother handoffs between QA and development.
Technical Support Representative
TeamGantt
01.2021 - 01.2022
- Delivered multiple live software demos to prospective clients, helping increase client acquisition rates by clarifying product value and addressing operational concerns.
- Resolved 100+ technical support tickets, troubleshooting issues and reducing follow-up requests by approximately 25% through clear, thorough communication.
- Used ticketing systems to manage support pipelines, maintaining an average response time under 24 hours.
Design Engineer
Arbor Tool & Gage
01.2017 - 01.2021
- Led over 20 in-person and virtual design reviews with clients, collecting feedback that directly informed final product iterations and improved client satisfaction.
- Resolved late-stage design issues and implemented key refinements, ensuring 100% alignment with client specifications and internal quality benchmarks.
- Contributed to the development of hundreds of new design concepts through collaborative ideation and prototyping sessions.
- Built and maintained the front-end architecture of the company website, enhancing user experience.
Education
High School Diploma -
Freedom Christian Schools
Grand Rapids, MI01.2015
Skills
- QMS
- Defect documentation
- Testing script development
- QA
- Performance testing
- Automation development
- Defect tracking
- Playwright
- Cypress
- Test case management
- Version control systems
- Javascript
Personal Development
- Stage Academy Communication Workshop, 01/01/23, Online
Timeline
Software Quality Assurance Engineer
TeamGantt
01.2022 - Current
Technical Support Representative
TeamGantt
01.2021 - 01.2022
Design Engineer
Arbor Tool & Gage
01.2017 - 01.2021
High School Diploma -
Freedom Christian Schools
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