Tyler Doucet
Parma,OH
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Fluent Solar
Cleveland, OH
01.2021 - Current
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Drafted project construction schedule and updated as job progressed.
- Led meetings with internal team members, consultants and contractors.
- Managed multiple projects with competing deadlines simultaneously.
- Produced thorough, accurate and timely reports of project activities.
- Facilitated resolution of conflicts between team members when necessary.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Identified project needs by reviewing project objectives and schedules.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Created project status presentations for delivery to customers or project personnel.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Laborer/Operator
Integrity Waterproofing
Cleveland, OH
05.2019 - 01.2021
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Used hand tools such as hammers, saws, drills, wrenches for various operations.
- Completed routine inspections on vehicles.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Transported material from one area to another using forklifts or other lifting devices.
- Identified hazardous materials on job sites and took action to mitigate and enhance safety.
- Cleaned or prepared construction sites to eliminate hazards.
- Gained independent working skills and guided and mentored less experienced team members.
- Ensured all safety regulations were followed throughout the duration of the project.
- Read blueprints and diagrams accurately to determine job specifications.
- Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
- Operated digging and transporting equipment to efficiently fulfill project requirements.
- Maintained and operated heavy machinery in a safe and efficient manner.
- Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
Account Manager
Securitas Security Services USA
Independence, OH
03.2016 - 12.2019
- Recruited, hired and trained new hires to optimize profitability.
- Ensured compliance with industry regulations when dealing with clients.
- Created comprehensive reports on account performance and presented them to senior management.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- De-escalated customer interactions by providing alternative solutions to issues.
- Resolved customer complaints in a timely manner.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Managed multiple accounts simultaneously while meeting deadlines.
- Utilized problem-solving skills when dealing with difficult customers.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Onboarded new team members to integrate into organization.
- Provided training and guidance to new Account Managers.
- Recognized security risks to properly handle situations.
- Renewed existing accounts by building relationships with clients.
- Greeted and assisted customers to foster positive experiences.
- Maintained updated knowledge through continuing education and advanced training.
Education
High school diploma -
James Ford Rhodes High School
Cleveland, OH06.2011
Skills
- Account Management
- Powerpoint
- MS Office
- Heavy Equipment Operation
- Backhoe Operation
- Shift Management
- Team Management
- Systems implementation
- Work flow planning
- Project tracking
- Project development
- Workforce training
- Customer relations specialist
- Productivity improvement
- Contract management
- Project closure
- Verbal and written communication
- Risk management
- Project recovery
- Relationship building
- Processes and procedures
- Planning and scheduling
- Milestone tracking
- Team collaboration
- Performance improvements
- Schedule management
- Strategic planning
- Project management
- Customer relations
- Requirements gathering
- Coaching and mentoring
- Root-cause analysis
Certification
Driver's license
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Project Manager
Fluent Solar
01.2021 - Current
Laborer/Operator
Integrity Waterproofing
05.2019 - 01.2021
Account Manager
Securitas Security Services USA
03.2016 - 12.2019
High school diploma -
James Ford Rhodes High School